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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Contact policy and volume constraints13%- Contact governance
  • 1. Configure contact policies
  • 2. Apply volume constraints
  • 3. Control customer contact frequency
Topic 2: Business agility in one-to-one customer engagement12%- Agile customer engagement
  • 1. Support business-driven changes
  • 2. Optimize customer experiences
  • 3. Adapt engagement strategies quickly
Topic 3: Channels10%- Multi-channel engagement
  • 1. Web channel configuration
  • 2. Cross-channel engagement
  • 3. Outbound channel setup
Topic 4: Engagement policies15%- Customer engagement rules
  • 1. Create an engagement strategy
  • 2. Define customer engagement policies
  • 3. Customer journeys
Topic 5: Next-Best-Action concepts12%- One-to-one customer engagement
  • 1. Essentials of always-on outbound
  • 2. Define the starting population
  • 3. Optimize the next-best-action strategy
  • 4. Customer engagement blueprint
  • 5. Optimize the customer value in the contact center
Topic 6: Actions and treatments12%- Manage customer actions
  • 1. Define an action for outbound
  • 2. Present a single offer on the web
  • 3. Define and manage customer actions
Topic 7: AI and arbitration12%- Decision optimization
  • 1. Prioritize actions
  • 2. Use AI in decisioning
  • 3. Apply arbitration logic
Topic 8: Decision strategies14%- Strategy design
  • 1. Use predictive analytics
  • 2. Test decision logic
  • 3. Build decision strategies

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q62-Q67):

NEW QUESTION # 62
Regional Bank experiences an unexpected system outage affecting online banking services across multiple locations. The bank needs to immediately inform all customers about the temporary service disruption and provide alternative banking options. The communication must reach every customer simultaneously and should not be repeated.
Which communication approach should the bank use to address this urgent customer notification requirement?

Answer: C


NEW QUESTION # 63
MyCo,a telecom company, recently introduced a new mobile handset offer, MyFone 14 Pro, for its premium customers. As the bank has financial targets to meet, the business decides to boost the MyFone 14 Pro offer.
As a decisioning architect, how can you ensure that the MyFonel4 Pro offer is prioritized over other offers7

Answer: C


NEW QUESTION # 64
U+ Bank, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal The Dank added engagement policy conditions to show the offers based on the bank's requirements.
In the Answer Area, select the correct engagement policy for each condition.

Answer:

Explanation:

Explanation:


NEW QUESTION # 65
U+ Bank is promoting a new premium credit card with an 18% APR to its existing customers. To protect customer value, the bank wants to avoid offering this card to customers who already hold a credit card with a lower Interest rate (12% APR or below).
Which engagement policy condition type should you use to exclude customers with lower-interest cards from receiving the premium offer?

Answer: B


NEW QUESTION # 66
U+ Bank wants to use Pega Customer Decision Hub to show the Reward Card offer on its website to the qualified customers. In preparation, the action, the treatment, and the real-time container are already created.
As a decisioning architect, you need to verify the configurations in the Channel tab of the Next-Best-Action Designer to enable the website to communicate with Pega Customer Decision Hub.
To achieve this requirement, which two tasks do you ensure are complete in the Channel tab of the Next-Best- Action Designer? (Choose Two)

Answer: A,B

Explanation:
To achieve this requirement, you need to ensure that two tasks are complete in the Channel tab of the Next- Best-Action Designer: enable a web channel and map the real-time container to a business structure level. A web channel is a type of channel that allows you to deliver actions and treatments to your customers through your website or web app. You need to enable a web channel and configure its settings, such as authentication, security, and response format. A real-time container is a configuration that defines how to deliver actions and treatments to a specific channel. You need to map the real-time container that contains the Reward Card offer to a business structure level, such as Top-level or Issue-level, so that it can be available for delivery through the web channel. Verified References: [Pega Academy - Decisioning Consultant - Configuring channels],
[Pega Academy - Decisioning Consultant - Configuring real-time containers]


NEW QUESTION # 67
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