ITILFND_V4 Valid Test Pass4sure, ITILFND_V4 Free Sample Questions

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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
ITIL Service Value System (SVS)	- Guiding principles - Service value chain - Continual improvement - Governance - Opportunity, demand, and value
Key Concepts of Service Management	- Products and services relationship - Value and value co-creation - Organizations, service providers, service consumers
ITIL Practices Overview	- Service management practices (e.g., incident management, service desk, change enablement) - General management practices (e.g., continual improvement, risk management) - Technical management practices (e.g., deployment management, infrastructure and platform management)
Four Dimensions of Service Management	- Organizations and people - Value streams and processes - Information and technology - Partners and suppliers

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EXIN ITIL 4 Foundation Sample Questions (Q354-Q359):

NEW QUESTION # 354
How does information about problems and known errors contribute to 'incident management'?

A. It removes the need for regular customer updates
B. It removes the need for collaboration during incident resolution
C. It enables quick and efficient diagnosis of incidents
D. It enables the reassessment of known errors

Answer: C

NEW QUESTION # 355
Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?

A. Incident management
B. Service request management
C. Service level management
D. Problem management

Answer: B

NEW QUESTION # 356
Which is a way of applying the guiding principle 'focus on value'?

A. Understanding how service consumers use services
B. Doing fewer things, but doing them better
C. Comprehending the whole, but doing something
D. Recognizing the complexity of systems

Answer: A

NEW QUESTION # 357
What should be used to set user expectations for request fulfillment times?

A. The time needed to realistically deliver the service
B. The consumer demand for the service
C. The service levels of the supplier
D. The time that the customer indicates for service delivery

Answer: A

Explanation:
Explanation/Reference:

NEW QUESTION # 358
Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?

A. Wholesale customer view
B. Retail customer view
C. Supporting services view
D. Service-based SLA view

Answer: C

NEW QUESTION # 359
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