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| Section | Weight | Objectives |
|---|---|---|
| Leveraging Adjacent Roles/Skills | 19% | - Knowledge and Skill Infusions
|
| Discovery | 32% | - Research Methods
|
| Design | 30% | - Vision and Roadmap
|
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NEW QUESTION # 101
Cloud Kicks (CK) designs innovative footwear for site athletes. Manufacturing the footwear is possible but expensive.
What should CK focus testing efforts on to determine whether to produce at scale?
Answer: C
Explanation:
The best focus for testing efforts to determine whether to produce a product at scale is desirability, viability, and feasibility, which are the three key dimensions of design thinking that evaluate whether a product is desirable for users, viable for business, and feasible for technology. Novelty, privacy, and potential to go viral or competitive advantage, impact, and own ability are not comprehensive enough to cover all aspects of design thinking.
NEW QUESTION # 102
A tech company that specializes in mobile app development is looking to innovate and launch a new app that helps users manage their mental health. The company ' s target audience is young adults aged 18-35. What external factor might impact the strategy for this development?
Answer: A
Explanation:
A mental-health app handles sensitive health information, so healthcare privacy regulation (HIPAA in the U.
S.) is the external, non-negotiable factor the strategy must account for. Adoption and push notifications are internal/product decisions, not external constraints. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. Regulation is an external strategic constraint because it can affect data handling, security, consent, architecture, partnerships, and operating processes. A precise implementation assessment must confirm whether a particular law applies, but among the choices a healthcare privacy regulation is the relevant external factor. Here, HIPAA regulations is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Customer adoption focuses attention elsewhere, while Push notifications addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Value Design
NEW QUESTION # 103
Cloud Kicks (CK) is going through a digital transformation exercise around its customer support capabilities.
CK ' s strategy designer suggests to include Omni-Channel as a part of the company ' s transformation discovery. Which channel is included in Salesforce Omni-Channel capabilities?
Answer: C
Explanation:
Salesforce Omni-Channel routes work items seamlessly across live channels including SMS, WhatsApp, Facebook Messenger, and Web Chat. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. Omni-Channel coordinates supported service work and digital conversations so that interactions can be routed to appropriate agents according to capacity, skills, and configured routing logic. Messaging is therefore a direct fit, while self-service and onsite work are broader experiences handled through other capabilities. Here, Messaging is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Self-Service focuses attention elsewhere, while Onsite Visit addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Omni-Channel for Administrators
NEW QUESTION # 104
Customer service surveys and user feedback reveal Cloud Kicks' users desire new features on the sales platform How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible?
Answer: B
Explanation:
The best way to collaborate with the UX designer to ensure that new features on the sales platform are both viable and feasible is to align design implications to business goals, as this helps justify the value proposition and return on investment of the new features. Co-creating a journey map with users or identifying user quotes may not address the viability or feasibility aspects of the new features.
NEW QUESTION # 105
A Sale5force Architect is asked to engage and help facilitate a journey mapping workshop with a strategy designer. The architect is unsure how it will help in the creation of deliverables they are required to produce.
What value should the architect get by engaging in this workshop?
Answer: B
Explanation:
Engaging in a journey mapping workshop provides value by offering a holistic view of user interactions and experiences. For a Salesforce Architect, this understanding can inform the creation of a solution architecture diagram that aligns technical capabilities with user needs and journeys. The insights gained from the journey map ensure that technical solutions are user-centric and support the desired outcomes.
NEW QUESTION # 106
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