How to Prepare For C-FSM-2601 SAP Certified - SAP Field Service Management Exam?

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SAP C-FSM-2601 Exam Syllabus Topics:

Section	Weight	Objectives
Integrations	<8%	- End-to-end integration scenarios - Integration with SAP and third-party systems
Planning and Dispatching	11% - 20%	- Features of planning and dispatching module - Create, assign, and manage service calls and resources
Customer Self-Service	<8%	- Service request creation and execution - Self-service portal and process flow
Crowd Workforce	<8%	- Manage crowd workforce assignments - Concept and benefits of Crowd Service
Analytics and Reports	<10%	- Generate and interpret reports for decision-making - Access and use reporting tools
Smartforms	8% - 12%	- Create and manage Smartform templates - Features and use cases of Smartforms
Mobile SAP Field Service Management Application	11% - 20%	- Features and capabilities of mobile app - Accept, execute, and close service calls
Master Data Management	<10%	- Components and data model of MDM - Create, maintain, and integrate master data
Architecture and Administration	11% - 20%	- Company settings, permissions, and business rules configuration - Architectural components of SAP FSM

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SAP Certified - SAP Field Service Management Sample Questions (Q57-Q62):

NEW QUESTION # 57
What characteristic is true with regards to autoscheduling?
Choose the correct answer.

A. Autoscheduling is intended completely automate the scheduling of jobs, without the direct intervention of a dispatcher
B. Autoscheduling is intended to provide support to the dispatcher while manually interacting with the system while planning service jobs.

Answer: A

NEW QUESTION # 58
What information is contained in the QR code?
Choose the correct answer.

A. A URI with the phone number of the responsible technician
B. A short URL pointing to the web page with the chat assistant
C. A link pointing to the Self Service Portal

Answer: B

NEW QUESTION # 59
A job requiring multiple technicians can be planned/assigned by using the features 'Supporting Technician', 'Teams', or 'Crews'. True or false?
Choose the correct answer.

A. False
B. True

Answer: B

NEW QUESTION # 60
Which statements are true with regards to the difference between online and offline reports?
There are three correct answers.

A. Offline reports are generated by the mobile device without needing a data connection to the FSM cloud.
B. All data required for an online report is read from the FSM cloud.
C. The data required for an offline report can be read from either the FSM Cloud or from the FSM mobile app.
D. Online reports are generated in the FSM cloud and returned to the client (mobile or web).

Answer: A,B,D

NEW QUESTION # 61
Which of the following statements are correct?
There are two correct answers.

A. Admin Policy Groups define what the user can do on company level.
B. Roles define what the user can do on account level.
C. Admin Policy Groups define what the user can do on account level.
D. Roles define what the user can do on company level.

Answer: A,B

NEW QUESTION # 62
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