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| Section | Weight | Objectives |
|---|---|---|
| Channel Strategy | 10% | - Apply use cases and best practices - Channel naming conventions and structure - Design channels for collaboration and workflows |
| Discovery | 10% | - Assess organizational readiness - Gather and analyze client requirements - Communicate Slack value proposition |
| Delivery and Migration | 17% | - Understand implementation best practices - Plan and execute migration from other platforms - Define roles and responsibilities |
| Learning and Enablement | 18% | - Plan and execute rollout strategies - Create learning materials and resources - Support adoption and troubleshoot issues - Design training programs for users and admins |
| Governance Structure | 8% | - Establish governance policies - Define admin and owner roles - Manage workflows and processes |
| Policies and Settings | 22% | - Security and compliance configurations - Analytics and dashboard usage - Slack Connect and app approval settings - Identity and access management |
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NEW QUESTION # 27
A company is implementing Slack to enhance its onboarding process for new employees. Which workflow should they use to effectively onboard new team members?
Answer: D
Explanation:
An automated onboarding workflow efficiently provides new hires with all necessary information, resources, and guidelines, and helps them navigate the essential channels, making the onboarding process streamlined and comprehensive.
NEW QUESTION # 28
Your Slack client requests your guidance on evaluating eDiscovery and DLP applications for their Slack Enterprise Grid. Specifically, the client's Enterprise Security team wants to understand the access these applications will have to data on their grid.
How would you respond to this question?
Answer: B
Explanation:
The correct answer is that eDiscovery applications require read access, while DLP applications require both read and write access. The difference comes from the purpose of each control. eDiscovery tools are used by legal, compliance, or security teams to retrieve and preserve Slack data for review, investigation, audit, or litigation support. Their core function is to access content for discovery, so read access is sufficient. DLP tools are different because they inspect content for sensitive information and may need to act on policy violations. That action can include flagging, quarantining, deleting, redacting, or otherwise enforcing rules on messages or files. Because of this enforcement role, DLP integrations require broader read and write capability. Option A is too broad because eDiscovery does not require write access. Option B incorrectly says eDiscovery needs create access. Option C understates DLP's access by describing create and update rather than the broader read/write requirement.
Reference topic: Policies and Settings - Enterprise Grid security integrations, eDiscovery access model, DLP enforcement, compliance applications, and data protection controls.
NEW QUESTION # 29
Who can accept a Slack migration invitation?
Answer: A
Explanation:
The correct answer is D . A Slack migration invitation requires authority from both the Enterprise Grid side and the migrating workspace side. The Enterprise organization must be represented by an authorized org-level owner, and the migrating workspace must be represented by the Workspace Primary Owner because that person has ultimate ownership authority over the workspace being moved. Option A is too broad because not all Workspace Owners can accept a migration invitation; the migrating workspace's Primary Owner is the critical workspace-side authority. Option B incorrectly includes Org Admin but omits the migrating Workspace Primary Owner. Option C is also incomplete because it does not include the migrating Workspace Primary Owner and overstates the role of Org Admins. Option D correctly reflects the required decision authority: the Enterprise-side owner role and the primary owner of the migrating workspace must be involved.
This protects migration governance by ensuring that a workspace cannot be absorbed into Enterprise Grid without the correct ownership-level approval.
NEW QUESTION # 30
Which of the following Salesforce features integrates with Slack to help track customer service cases?
Answer: B
Explanation:
Salesforce Service Cloud integrates with Slack to help customer service teams manage and track cases, providing real-time notifications and collaboration.
NEW QUESTION # 31
In preparing for a Slack migration, you are tasked with user clean-up in the current communication system. What is the most effective first step?
Answer: B
Explanation:
The most effective first step in user clean-up is to identify and remove inactive accounts. This process streamlines the migration by ensuring that only relevant and active user data is transferred to Slack, making the migration more efficient and reducing clutter in the new system.
NEW QUESTION # 32
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