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Salesforce AI-201 Exam Syllabus Topics:

SectionWeightObjectives
Agent Force Concepts30%- Einstein GPT Integration
  • 1. Advanced implementation strategies
- Data Cloud & Grounding Techniques
  • 1. Real-world applications
Prompt Engineering30%- Prompt Builder & Template Creation
  • 1. Best practices
- Agentforce AI Setup & Configuration
  • 1. Advanced implementation strategies
Einstein Trust Layer & Security- Data Masking
  • 1. Configuration of privacy data entities
- Trust Layer & Security Features
  • 1. Enterprise-grade deployment
Reasoning Engine & AI Actions- Workflow mastery
  • 1. Custom Agent actions (Flows)
  • 2. Custom Agent actions (Apex)
  • 3. Standard Agent actions

>> AI-201前提条件 <<

Salesforce AI-201資格勉強 & AI-201復習対策

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Salesforce Certified Agentforce Specialist 認定 AI-201 試験問題 (Q271-Q276):

質問 # 271
An Agentforce Service Agent, who has been successfully assisting customers with service requests in Salesforce, is now unable to help customers with issues related to a new product replacement process. The company recently implemented a custom Product Replacement object in Salesforce to track and manage these replacements. Which Agentforce Agent User change must be implemented to address this issue?

正解：C

解説：
Why is "Permission Set Read Access" the correct answer?
If an Agentforce Service Agent is unable to assist customers with the new Product Replacement process, it is likely due to missing object permissions.
Key Considerations for Object Access in Agentforce:
Custom Objects Require Permission Set Access
The new Product Replacement object must be explicitly assigned to the agent's permission set.
Without Read access, the agent cannot view or interact with the object.
Ensuring Full Data Access for Agents
In Setup -> Permission Sets, the admin should:
Grant Read access to the Product Replacement object
Ensure that related fields (e.g., status, replacement reason) are also accessible Aligning AI and Agent Workflows If Einstein AI is used to suggest solutions, the agent must have visibility into the Product Replacement object for context-aware responses.


質問 # 272
An Agentforce Specialist wants to ensure their custom agent action performs as expected in conversations. What should the Agentforce Specialist focus on when creating action instructions?

正解：C

解説：
The AgentForce Action Design Guide emphasizes that concise and clear action instructions are essential for predictable and reliable agent behavior. The documentation states: "Action instructions should be concise, clearly define the purpose of the action, and specify its expected inputs and outputs. Each action must be validated through testing in AgentForce Builder to confirm the LLM interprets and executes it as intended."


質問 # 273
Universal Containers needs to create Data Cloud reports to understand agent behavior. Which data lake object (DLO) represents an overarching container capturing contiguous interactions with one or more Al agents?

正解：C

解説：
Per the AgentForce Data Cloud Integration Guide, the AI Agent Session (AIAGENTSESSION) object represents an overarching container that tracks a continuous interaction between one or more AI agents and a user. The document describes: "AI Agent Session is the parent container for a contiguous set of AI Agent interactions. It captures metadata, start and end times, and the relationship to individual messages exchanged during the session."


質問 # 274
Universal Containers has set up a Service Agent to allow customers to look up their order status.
The topic setup includes:
Name: Order Inquiry
Classification Description: Handles user requests to look up order status, including tracking details and delivery estimates for orders placed within the last 90 days.
Scope: Your job is only to assist authenticated users in looking up the status of their orders placed within the last 90 days. If the order is pending delivery, provide the tracking number and estimated delivery date. Do not handle inquiries for orders older than 90 days.
Which information will be used by the Agentforce reasoning engine to choose this topic?

正解：C

解説：
The AgentForce Reasoning Engine Guide explains that the engine relies primarily on the Classification Description and Scope fields to determine which topic best matches the user's intent. The documentation notes: "Classification Description defines the purpose and context of a topic, while Scope provides the operational boundaries for when and how that topic should be triggered. Together, they guide the LLM in selecting the appropriate topic at runtime."


質問 # 275
An Al Specialist is tasked with configuring a generative model to create personalized sales emails using customer data stored in Salesforce. The AI Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and data privacy are critical concerns for the client. How should the Agentforce Specialist integrate the custom LLM into Salesforce?

正解：B


質問 # 276
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