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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Available Languages:	English
Passing Score:	73%
Exam Format:	Multiple choice
Exam Duration:	60 minutes
Real Exam Qty:	30
Recommended Training:	Positioning SAP Customer Experience Solutions (SAP Learning) SAP Customer Experience Overview Learning Journeys
Exam Registration:	SAP Learning Hub SAP Certification Hub
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored exam via SAP Certification Hub
Pre Condition:	No formal prerequisite required; basic understanding of SAP Business Suite and SAP Customer Experience solutions recommended.
Official Syllabus URL:	https://learning.sap.com

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q24-Q29):

NEW QUESTION # 24
Which application would you recommend to manage the customer consent and preference lifecycle?

A. SAP Commerce Cloud
B. SAP Customer Data
C. SAP Emarsys
D. SAP Sales Cloud Version 2

Answer: B

NEW QUESTION # 25
Which solution can be used to analyze a real-time 360 view of the customer?

A. Enterprise Consent and Preference Management
B. SAP Customer Data Platform
C. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
D. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)

Answer: B

NEW QUESTION # 26
What is SAP Customer Data Cloud designed to do?

A. Manage customer identities, consent, and preferences.
B. Connect information from a single source.
C. Provide multiple views of the customer.
D. Execute end-to-end loyalty campaigns.

Answer: A

NEW QUESTION # 27
Which of the following are associated with SAP Sales Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Pricing conditions
B. Service orders
C. Coupon campaigns
D. Opportunities

Answer: A,B

NEW QUESTION # 28
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to retain an existing installed base of solutions.
B. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
C. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
D. It is a strategy to keep existing solutions in the target system environment by prioritizing.

Answer: C

NEW QUESTION # 29
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