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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Software Troubleshooting	23%	- Operating system issues 1. Boot errors and startup problems 2. Update and driver failures 3. System crashes and performance issues - Mobile device troubleshooting 1. Performance and battery problems 2. Connectivity and synchronization issues 3. App and OS update failures - Application and security troubleshooting 1. Security-related issues and fixes 2. Installation and compatibility problems 3. Application crashes and errors
Topic 2: Operational Procedures	21%	- Communication and professionalism 1. Incident reporting 2. Customer service techniques 3. SLA management - IT service management 1. Backup and recovery processes 2. Disaster recovery planning 3. Documentation and change management - Safety and compliance 1. Privacy and regulatory compliance 2. Workplace safety procedures 3. Environmental controls
Topic 3: Security	28%	- Security fundamentals 1. Authentication and authorization 2. Zero Trust concepts 3. Permissions and access control - Threats and mitigation 1. Malware types and removal 2. Social engineering prevention 3. Data protection and disposal - Network and application security 1. Wireless security protocols 2. Encryption technologies 3. Firewalls and security appliances
Topic 4: Operating Systems	28%	- Windows installation, configuration, and management 1. Device drivers and system updates 2. File systems, partitions, and storage management 3. Command-line tools and scripting 4. Windows 10/11 features and settings - macOS, Linux, and Chrome OS basics 1. System configuration and maintenance 2. Command-line operations 3. Installation and navigation - Mobile operating systems 1. Mobile device management 2. Android and iOS configuration 3. App installation and security settings

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q252-Q257):

NEW QUESTION # 252
Which of the following is used to identify potential issues with a proposed change prior to implementation?

A. Request form
B. Sandbox testing
C. Rollback plan
D. End-user acceptance

Answer: B

Explanation:
Sandbox testing allows proposed changes to be evaluated in an isolated environment to identify potential issues before implementation.

NEW QUESTION # 253
An end user is unable to print to a network printer but can access everything else on the network.
Other users in the organization have no issues printing. A technician opens the print queue on the user's computer and sees the job has failed. Which of the following is the next step to troubleshoot the issue?

A. Starting the computer again and attempting to print again
B. Printing a test document from another computer on the network
C. Restarting the print spooler from services
D. Removing the printer from the computer and reinstalling it

Answer: C

Explanation:
Since other users can print and the job has failed in the local print queue, the issue is likely related to the print spooler service on the user's machine. Restarting the print spooler clears stalled jobs and resets the printing service, allowing new print jobs to process correctly.

NEW QUESTION # 254
A user receives an unexpected text message containing a link to reset an expired password. Which of the following social engineering attacks is taking place?

A. Whaling
B. Vishing
C. Spear phishing
D. Smishing

Answer: D

Explanation:
The correct answer is D. Smishing, which is a form of phishing attack conducted via SMS text messages. The key indicators in this scenario are the unexpected text message and the embedded link prompting the user to reset a password. These attacks rely on urgency and fear to trick users into clicking malicious links or providing credentials.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, smishing attacks often impersonate legitimate organizations such as banks, IT departments, or service providers. The attacker claims that an account action is required, such as resetting an expired password, to prompt immediate user response.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide explains that smishing is distinct from other phishing variants based on delivery method. Vishing uses voice calls, spear phishing targets specific individuals via email, and whaling targets high-level executives. Since this attack is delivered via text message, it is classified as smishing.
The Mike Meyers / Mark Soper Lab Manual reinforces that modern attackers increasingly use SMS because users often trust text messages more than emails. This makes smishing a highly effective and common attack vector.
Because the attack uses SMS with a malicious link, smishing is the correct answer.

NEW QUESTION # 255
Which of the following security measures addresses the issue of information exfiltration?

A. MDM
B. IAM
C. SAML
D. DLP

Answer: D

Explanation:
The correct answer is A. DLP (Data Loss Prevention), because DLP solutions are specifically designed to detect, monitor, and prevent unauthorized transmission of sensitive data outside an organization.
Information exfiltration occurs when confidential data is improperly transferred, leaked, or stolen, either intentionally or accidentally.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, DLP technologies enforce policies that restrict how data can be shared via email, cloud services, removable media, or network transfers.
DLP systems can block, quarantine, or alert administrators when sensitive data patterns-such as credit card numbers or personal identifiers-are detected leaving the organization.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide explains that DLP focuses on data protection, not user authentication or device management. While IAM controls access to resources and MDM manages mobile devices, neither directly prevents data from being exfiltrated once access is granted.
The Mike Meyers / Mark Soper Lab Manual reinforces that SAML is an authentication framework and does not monitor data movement.
Because the question specifically addresses information exfiltration, the security control designed to prevent it is Data Loss Prevention, making A the correct answer.

NEW QUESTION # 256
A customer brings a recently purchased laptop back to the store. The customer states that the laptop is defective and requests a new unit. The service representative identifies that the laptop was damaged by liquids. Which of the following should the service representative most likely do first?

A. Decline the request and report the case to the service manager.
B. Review applicable warranty and alternatives to manage special cases.
C. Accept the defective laptop and provide a replacement.
D. Escalate the issue to the manufacturer or legal department for further actions.

Answer: B

Explanation:
Reviewing the warranty terms and applicable policies is the first step to determine coverage and appropriate next actions when damage is caused by the customer, ensuring proper handling according to company guidelines.

NEW QUESTION # 257
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