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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Service Cloud Consultant Exam |
| Exam Number: | Service-Cloud-Consultant |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 105 minutes |
| Passing Score: | 78% |
| Exam Price: | USD 200 + applicable taxes |
| Exam Format: | Multiple-choice, Scenario-based questions, Multiple-select |
| Real Exam Qty: | 60 scored + up to 5 unscored |
| Related Certifications: | Salesforce Certified Platform App Builder Salesforce Certified Administrator |
| Available Languages: | English, French, Japanese, Portuguese (Brazil), German, Spanish |
| Recommended Training: | Trailhead: Prepare for Your Service Cloud Consultant Credential |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | Salesforce Service-Cloud-Consultant Sample Questions |
| Exam Way: | Online proctored or onsite at authorized testing centers |
| Pre Condition: | Recommended: Salesforce Certified Administrator credential; 2–3 years of experience implementing Service Cloud solutions |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/servicecloudconsultant |
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Salesforce Service-Cloud-Consultant Certification is designed for individuals who have experience in the Salesforce Service Cloud platform and want to demonstrate their expertise in designing and implementing solutions that optimize customer service operations. Salesforce Certified Service cloud consultant certification is ideal for professionals working in customer service, support, and management roles, who are responsible for designing and implementing effective customer service solutions to meet business needs.
NEW QUESTION # 290
Universal Containers wants Service Console users to be able to view and update product usage data that is stored in an external system.
Which two features should a consultant recommend to provide this functionality?
Choose 2 answers
Answer: A,B
Explanation:
Salesforce Connect and External Objects are two features that can provide Service Console users with the ability to view and update product usage data that is stored in an external system. Salesforce Connect allows users to access data from external sources in real time without copying or syncing the data. External Objects are custom objects that map to data stored outside Salesforce. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.external_object_considerations.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.connect.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.external_object_define.htm&type=5
NEW QUESTION # 291
What is a consideration when adding a report chart to a Page Layout or a Lightning Record Page?
Answer: B
Explanation:
When adding a report chart to a Page Layout or a Lightning Record Page, the report must include a chart component. This is because the visualization aspect of the chart is what's displayed on the layout, providing a graphical representation of the report data directly on the record page for quick insights and analysis.
NEW QUESTION # 292
Support agents need to verify that customers are eligible to receive customer support before they can update the Which two objects are used to verify that a customer is entitled to receive support? Choose 2 answers
Answer: C,D
NEW QUESTION # 293
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
Answer: D
NEW QUESTION # 294
The customer support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help service reps locate the relevant information more quickly.
Which feature should the consultant recommend?
Answer: B
Explanation:
Einstein Article Recommendations leverages machine learning to suggest the most relevant Knowledge Articles to agents within the Service Console, based on the context of the case. This significantly reduces time spent searching for information and improves case resolution efficiency.
Option A (Einstein Bots) automates self-service, not internal agent assistance.
Option B (Einstein Reply Recommendations) suggests quick message responses, not article content.
Referenced Salesforce Materials:
* Service Cloud Consultant Exam Guide - Knowledge Management Domain.
* Salesforce Help: "Set Up Einstein Article Recommendations."
* Salesforce Winter '23 Release Notes - Einstein for Service Enhancements.
NEW QUESTION # 295
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