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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q55-Q60):

NEW QUESTION # 55
What are the 3 keys inputs used by order management to determine the output of MACD order.

A. Fulfillment request and fulfillment request line records
B. Order and order item details
C. Assets and inventory item records
D. Commercial and technical product configurations
E. Quote and quote line items records

Answer: B,C,D

NEW QUESTION # 56
Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?

A. Ensure mule soft is employed for integration to reduce the consumption of salesforce resources
B. Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
C. Ensure platform events mode is enabled
D. Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system

Answer: B,C

NEW QUESTION # 57
Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
B. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
C. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
D. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number

Answer: D

NEW QUESTION # 58
ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A. Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
B. Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
C. Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
D. Keep the number of attribute on the product low, avoid big picklist and direct assignments.

Answer: B,D

Explanation:
In designing the commercial catalog to manage performance with high cart numbers, keeping the number of product attributes low and avoiding large picklists (A), and limiting complex product hierarchies and advanced rules like AutoAdd or AutoRemove (C) are crucial. These practices help maintain system performance by simplifying the product structure and reducing the processing required during CPQ and order management operations.References:Salesforce CPQ and Order Management best practices for product catalog design.

NEW QUESTION # 59
United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.

A. Analyze the storage usage of the existing legacy system
B. Calculate the file and data storage required based on required data volume and file attachment requirements.
C. Analyze an external data storage system for more cost effective data storage
D. Access the archiving strategy and determine how storage will be cleared though archiving.
E. Identify the storage needs between data storage and file storage.

Answer: B,D,E

Explanation:
To assess storage needs, it ' s important to analyze the archiving strategy (B), calculate the required data and file storage based on data volumes and attachment requirements (D), and differentiate between data storage and file storage needs (E). These steps help ensure that storage is optimized and costs are managed effectively.
References:Salesforce documentation on data and file storage management and archiving strategies.

NEW QUESTION # 60
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