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To prepare for the ITIL 4 Foundation Certification Exam, individuals must have a basic understanding of ITSM concepts and practices. ITIL-4-Foundation exam covers the key components of ITIL 4, including the service value system (SVS), the four dimensions of service management, the ITIL service value chain, and the guiding principles of ITIL 4. ITIL-4-Foundation exam consists of 40 multiple-choice questions and is typically completed within 60 minutes.

ITIL 4 Foundation Exam covers a wide range of topics related to the ITIL 4 framework, including the four dimensions of service management, the service value system, service value chain activities, and the guiding principles of ITIL 4. ITIL-4-Foundation Exam is designed to test candidates on their understanding of the key concepts and principles of ITIL 4 and their ability to apply them in real-world scenarios.

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ITIL 4 Foundation certification exam is an online exam that can be taken from anywhere in the world. It is administered by PeopleCert, an independent examination body that works with AXELOS, the owners of the ITIL framework. ITIL-4-Foundation Exam can be taken in multiple languages, including English, French, German, Spanish, and Japanese.

ITIL 4 Foundation Exam Sample Questions (Q89-Q94):

NEW QUESTION # 89
Identify the missing word(s) in the following sentence.
The service desk should be the entry point and single point of contact for the [?] with all of its users.

A. Service provider
B. Service consumer
C. Customer
D. Supplier

Answer: A

NEW QUESTION # 90
Which function is responsible for the management of a data centre?

A. Technical management
B. Application management
C. Facilities management
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D. Service desk

Answer: C

NEW QUESTION # 91
Which statement about the known error database (KEDB) is CORRECT?

A. It is a part of the configuration management database (CMDB) and contains workarounds
B. It is maintained by the service desk and updated with the details of each new incident
C. It is maintained by problem management and is used by the service desk to help resolve incidents
D. It is maintained by incident management and contains solutions to be implemented by problem

Answer: C

Explanation:
management

NEW QUESTION # 92
When should a change request be submitted to resolve a problem?

A. As soon as the analysis of the frequency and impact of incidents justifies the change
B. As soon as the analysis of cost, risks and benefits justifies the change
C. As soon as a solution for the problem has been identified
D. As soon as a workaround for the problem has been identified

Answer: B

NEW QUESTION # 93
Identify the missing word in the following sentence.
A user is [?] that uses services.

A. a team
B. a supplier
C. an organization
D. a role

Answer: D

NEW QUESTION # 94
......

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