최신버전1Z0-1064-26높은통과율덤프샘플문제덤프샘플문제체험하기

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Managing and Extending Service Requests- Application Composer extensions
  • 1. Custom objects and fields
    • 2. Object workflows
      • 3. Groovy scripting for business logic
        - Service Request configuration and lifecycle management
        • 1. SR outcomes and resolutions
          • 2. Service catalog and category hierarchy
            • 3. User and role management
              • 4. Scheduled processes and automation
                • 5. Profile options and system configuration
                  Digital Customer Service and Chat- Chatbot and automation
                  • 1. Virtual assistant configuration
                    - Digital Customer Service (DCS)
                    • 1. Embedding Fusion Service in external apps
                      • 2. UI themes and branding
                        Data Migration and Integration- Data import/export
                        • 1. Import Management tool
                          • 2. FBDI import
                            Notifications, Emails, and Interactions- Email processing
                            • 1. Email templates and interaction tracking
                              • 2. Inbound/outbound email channels
                                - Notifications and collaboration
                                • 1. In-app notifications
                                  • 2. Internal collaboration tools
                                    Productivity and Contact Center Tools- Agent productivity tools
                                    • 1. Dashboards and analytics
                                      • 2. SmartText configuration
                                        • 3. Hotkeys and shortcuts
                                          Computer Telephony Integration (CTI)- Telephony integration setup
                                          • 1. Call flows configuration
                                            • 2. Screen pop functionality
                                              • 3. Redwood CTI toolbar setup
                                                Redwood UX and AI Features- Redwood interface configuration
                                                • 1. Activities timeline
                                                  • 2. Workflow implementation platform
                                                    - AI capabilities
                                                    • 1. Knowledge recommendations
                                                      • 2. SR classification AI
                                                        Customer Entitlements and Action Plans- Action Plans
                                                        • 1. Action plan templates
                                                          • 2. Execution within service requests
                                                            - Entitlements and SLAs
                                                            • 1. Notifications and performance tracking
                                                              • 2. Coverage and service tiers
                                                                • 3. Milestones and operating calendars
                                                                  Work Assignment and Routing- Queues and assignment rules
                                                                  • 1. Assignment rules based on SR attributes
                                                                    • 2. Queue configuration
                                                                      • 3. Agent capacity and availability
                                                                        - Omnichannel routing
                                                                        • 1. Cross-channel workload distribution
                                                                          • 2. Work starvation prevention

                                                                            >> 1Z0-1064-26높은 통과율 덤프샘플문제 <<

                                                                            1Z0-1064-26시험패스 가능 덤프 & 1Z0-1064-26적중율 높은 덤프

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                                                                            최신 Oracle Cloud 1Z0-1064-26 무료샘플문제 (Q65-Q70):

                                                                            질문 # 65
                                                                            Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

                                                                            정답:A,B


                                                                            질문 # 66
                                                                            Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
                                                                            Condition Column Severity = High
                                                                            Calendar = 9AM to 5 PM, Monday - Friday, US EST
                                                                            Resolution Metric = 2880
                                                                            Resolution Warning Threshold 120
                                                                            First Response Metric = 360
                                                                            First Response Warning Threshold

                                                                            정답:B,D


                                                                            질문 # 67
                                                                            What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

                                                                            정답:A,B,D


                                                                            질문 # 68
                                                                            Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
                                                                            What is the cause of this new behavior?

                                                                            정답:C


                                                                            질문 # 69
                                                                            What is the main function of the Data Security Policies?

                                                                            정답:C


                                                                            질문 # 70
                                                                            ......

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