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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 2
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 3
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 4
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 5
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 6
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 7
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 8
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 9
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.

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Apple Device Support Exam Sample Questions (Q194-Q199):

NEW QUESTION # 194
You are signed into a Mac using an administrator account. How do you reset a user password?

Answer: D

Explanation:
Admins reset user passwords inSystem Settings > Users & Groups, selecting the user and clicking "Reset Password" (macOS Ventura and later).
* Option B: Logging in as the user isn't required.
* Option C: Keychain Access manages app passwords, not user accounts.
* Option D: "Passwords" isn't a standalone reset tool.
* Option A: Correct-standard admin method.References: Apple Support - "Reset a user password on Mac" (support.apple.com/HT201240).


NEW QUESTION # 195
Which tool should you use to determine if an app is causing your Mac to be sluggish or unresponsive?

Answer: B

Explanation:
This is the correct answer because Activity Monitor is a built-in macOS utility that allows you to see how much CPU, memory, disk, and network resources are being used by each app and process on your Mac. You can use Activity Monitor to identify and quit apps that are consuming a large percentage of your CPU or memory, or that are not responding. This can help you improve the performance and responsiveness of your Mac. To launch Activity Monitor, you can use Spotlight (Command+Spacebar) and search for it, or find it under Applications > Utilities. You can sort the apps and processes by clicking on the column headers, such as "% CPU" or "Memory". You can also use the search field to filter the list by name. To quit an app or process, select it and click on the "X" button at the top of the window. You can also use the View menu to see more information about the app or process, such as its open files and ports, its memory usage, or its energy impact. References : How to See Which Program Is Using All Your CPU on Mac , If your Mac runs slowly
- Apple Support , How to Fix Crashing Apps on a Mac - How-To Geek


NEW QUESTION # 196
What's the first action you should try when an app is unresponsive?

Answer: A

Explanation:
The first action you should try when an app is unresponsive is to force the app to quit and reopen it. This can help resolve temporary issues that may cause the app to freeze, crash, or not respond to your inputs. To force the app to quit, swipe up from the bottom of the device. If your device has a home button, double press that instead. This will bring up a carousel of all the open windows on your device. Swipe left or right to find the app that you want to quit. Swipe up on the app's preview to close it. Then, tap the app icon on the Home screen to reopen it and see if it works as expected. References: If an app on your iPhone or iPad stops responding ... - Apple Support


NEW QUESTION # 197
Scenario
You were asked to prepare to upgrade your organization's entire iPhone inventory to iOS 17. Your current inventory includes these devices:
* iPhone SE (2nd generation)
* iPhoneX
* iPhone SE (3rd generation)
* iPhone 6s
* iPhone 7
* iPhone 8
Select two responses.
Which two iPhone models should you replace to prepare for the iOS 17 upgrade?

Answer: D,E


NEW QUESTION # 198
Match the Wi-Fi menu bar icons on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.

Answer:

Explanation:

Explanation:


NEW QUESTION # 199
......

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