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SAP C_C4HCX Exam Syllabus Topics:

SectionObjectives
Integration and Extensibility- API management and event-driven architecture
- Extensibility options in SAP CX solutions
- SAP Integration Suite concepts
SAP Commerce Cloud- Extension and integration mechanisms
- Product content and catalog management
- Storefront and personalization concepts
Security and Identity Management- Data protection and compliance in CX solutions
- Authentication and authorization concepts
SAP Marketing Cloud- Campaign management and orchestration
- Customer data and segmentation
- Personalization and journey orchestration
SAP Sales Cloud & Service Cloud- Customer service management processes
- Omnichannel engagement scenarios
- Sales process automation and CRM capabilities
SAP Customer Experience Architecture- SAP CX solution integration landscape
- Composable enterprise and CX strategy
- End-to-end CX architecture principles

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q53-Q58):

NEW QUESTION # 53
You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?

Answer: C


NEW QUESTION # 54
You want to implement a side-by-side extension for an SAP solution. To access the business objects in the SAP solution, you are exploring the application programming interfaces (APIs).
Which of the following are possible operations to use in the API?
Note: There are 2 correct answers to this question.

Answer: A,D


NEW QUESTION # 55
You are executing the Recruit to Retire end-to-end process. Which activities do you need to perform in SAP SuccessFactors?
Note: There are 3 correct answers to this question.

Answer: A,B,C


NEW QUESTION # 56
Which objects are enabled for MS Teams integration in SAP Sales Cloud?
Note: There are 3 correct answers to this question.

Answer: B,D,E


NEW QUESTION # 57
What are organizational structures used for in SAP Service Cloud?
Note: There are 3 correct answers to this question.

Answer: A,B,C


NEW QUESTION # 58
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