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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Digital Customer Service (DCS)	20%	- Authentication, profiles and security - DCS architecture and deployment - Themes, templates and page customization
Topic 2: Omnichannel Communications	15%	- Email, chat and CTI configuration - Media toolbar and agent notifications - Work routing and queue setup
Topic 3: Service Request Management	25%	- Service catalog and entitlements - SR creation, lifecycle and processing - SR categories, assignment rules and routing - Milestones and action plans
Topic 4: Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Topic 5: Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - SmartText, hotkeys and audit features - Application Composer and extensions
Topic 6: Fusion Service Overview and Setup	15%	- Service configuration basics - Security model, roles and access control - Functional Setup Manager (FSM) usage

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Examinations 1Z0-1064-26 Actual Questions - Complete 1Z0-1064-26 Exam Dumps

In this way, you can clear all your doubts and understand each topic well. Oracle Dumps PDF are customizable and simulate the real Oracle Fusion Service 2026 Implementation Professional (1Z0-1064-26) test scenario. The desktop-based 1Z0-1064-26 Practice Exam software works on Windows. The web-based 1Z0-1064-26 practice exam is compatible with all operating systems and browsers.

Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q26-Q31):

NEW QUESTION # 26
Which four actions does the REST API for Service Requests (SRs) allow?

A. Delete SR by SR title
B. Create SR
C. Delete SR by SR number
D. Update SR assignee
E. Update SR milestone

Answer: B,C,D,E

NEW QUESTION # 27
Which three statements are true?

A. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
B. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
C. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
D. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.

Answer: B,C,D

NEW QUESTION # 28
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A. allows the display of a product hierarchy specifically for service purposes
B. requires less work and effort
C. allows you to use the same product hierarchy as sales
D. allows use of a simpler hierarchy

Answer: B,C

NEW QUESTION # 29
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select Create Category > Create Top-Level Category.
B. Select Create Category > Create Child Category.
C. Select Service Catalog in Functional Areas.
D. Select the task Manage Service Request Categories.
E. Check the Active flag.
F. Select Status = "Active".
G. Complete Category Name.

Answer: A,B,D,F

NEW QUESTION # 30
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
B. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
C. Milestones are actions on a service request (SR) that must be completed by a specific time.
D. Milestones are commitments to handle SRs within certain timelines.
E. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.

Answer: A,B,E

NEW QUESTION # 31
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