Salesforce Salesforce-Certified-Administrator Examsfragen, Salesforce-Certified-Administrator Zertifizierungsantworten

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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Section	Weight	Objectives
Workflow and Process Automation	16%	- Automation Tools 1. Flow Builder 2. Approval Processes 3. Business Process Automation
Object Manager and Lightning App Builder	20%	- Object Customization 1. Fields and Relationships 2. Custom Objects 3. Record Types - Page Customization 1. Dynamic Forms 2. Lightning Record Pages
Data and Analytics Management	14%	- Analytics 1. Dashboards 2. Reports - Data Management 1. Data Quality 2. Import and Export Data 3. Duplicate Management
Productivity and Collaboration	7%	- Collaboration Tools 1. Calendar Management 2. Chatter 3. Activities
Service and Support Applications	11%	- Customer Support 1. Case Management 2. Knowledge 3. Entitlements
Configuration and Setup	20%	- Company Settings 1. Fiscal Year Configuration 2. Organization Settings 3. Business Hours and Holidays - User Interface Configuration 1. App Customization 2. Lightning Experience Settings
Sales and Marketing Applications	12%	- Marketing Features 1. Campaign Management 2. Campaign Influence - Sales Productivity 1. Leads 2. Accounts and Contacts 3. Opportunities

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Salesforce Certified Administrator Salesforce-Certified-Administrator Prüfungsfragen mit Lösungen (Q119-Q124):

119. Frage
The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an Opportunity. The administrator attempted the same edit without receiving an error.
How can the administrator validate the error the user is receiving?

A. Review the sharing model
B. Log in as the user
C. Edit the page layout.
D. View the setup audit trail.

Antwort: B

120. Frage
Which item is available in a Lightning App where visibility is limited to the Salesforce Mobile App?

A. Favorites
B. Today
C. Utility Bar.
D. Home Page.

Antwort: C

121. Frage
Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.
Why are the support reps unable to see the Closed option in the specified piclist?

A. The Support Process being used omits Closed as a status choice.
B. The Show Closed Statuses m Case Status Field checkbox is set to the default.
C. The Close Case page layout must be used to close a case.
D. The Case record type is missing Closed as a picklist value.

Antwort: A

Begründung:
Explanation
A support process is a feature that allows administrators to define and enforce the stages that a case or work order must go through based on its record type. A support process determines which values are available for the status field for each record type. If a support process omits a certain value for the status field, such as Closed, then users will not be able to see or select that value when working with cases or work orders of that record type. References: https://help.salesforce.com/s/articleView?id=sf.customize_supporthome.htm&type=5

122. Frage
Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and another page layout includes fields for partner accounts. The administrator has assigned the customer account page layout to sales and support users and the partner account layout to the partner management team.
What should the administratorconfigure to meet this requirement?

A. Add members of the partner management team to the default Account team for the customer accounts.
B. Use a public group and a criteria-based sharing rule to share customer accounts with the partner team.
C. Create one record type for customer accounts and one record type for partner accounts.
D. Grant create, read, edit and delete access to customer accounts on the partner team profile.

Antwort: C

Begründung:
Explanation
Record types are a way to assign different page layouts and picklist values to different users based on their business needs. To use two different page layouts for customer and partner accounts, create one record type for each account type and assign them to the appropriate page layouts and profiles.
References:https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5

123. Frage
What data loss considerations should an administrator keep in mind when changing a custom field type from Text to Picklist?
Choose 2 answers

A. Any list view based on the custom field is deleted.
B. There will be no data loss with use of a global value set.
C. Assignment and escalation rules may be affected.
D. Auto updates will be made to Visualforce references to prevent data loss.

Antwort: A

124. Frage
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