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EXIN ITILFND_V4 (ITIL 4 Foundation) Certification Exam is an essential certification for any ITSM professional who wants to demonstrate their understanding of ITSM best practices and increase their employability in the job market.

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The ITILFND_V4 exam is the latest version of the ITIL Foundation certification and is based on the ITIL 4 framework. ITILFND_V4 exam covers a wide range of topics related to ITSM, such as service management concepts, the four dimensions of service management, the ITIL service value system, and the service value chain. ITILFND_V4 Exam also emphasizes the importance of collaboration, communication, and continuous improvement in ITSM.

EXIN ITIL 4 Foundation Sample Questions (Q48-Q53):

NEW QUESTION # 48
What can be used to determine if a service is 'fit for purpose'?

A. Availability
B. Warranty
C. Utility
D. Outcome

Answer: C

NEW QUESTION # 49
What is defined as an unplanned interruption or reduction in the quality of a service?

A. An event
B. A change
C. A problem
D. An incident

Answer: D

NEW QUESTION # 50
A good way to apply the ITIL guiding principle 'focus on value' is to:

A. Understand the whole, but do something
B. Do less tasks but in a better way with higher quality
C. Understand why services are used by service consumers
D. Be aware of system complexity

Answer: C

NEW QUESTION # 51
What is defined as a change of state that has significance for the management of an IT service?

A. Problem
B. Event
C. Known error
D. Incident

Answer: B

NEW QUESTION # 52
How does information about problems and known errors contribute to 'incident management'?

A. It removes the need for regular customer updates
B. It removes the need for collaboration during incident resolution
C. It enables quick and efficient diagnosis of incidents
D. It enables the reassessment of known errors

Answer: C

NEW QUESTION # 53
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