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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage the Field Service mobile app | 5–10% | - Install, configure, and deploy mobile app - Customize mobile forms, views, and offline capabilities - Manage mobile user access, security, and synchronization |
| Topic 2: Manage inventory and purchasing | 5–10% | - Configure inventory settings, warehouses, and product catalog - Process inventory transactions: receive, transfer, adjust, and consume - Manage purchasing, purchase orders, and vendor returns |
| Topic 3: Implement Microsoft Power Platform | 5–10% | - Integrate with Power Apps, Power Automate, and Power BI - Configure and use connected field service and IoT features - Extend functionality with customizations and solutions |
| Topic 4: Manage work orders and customer assets | 25–30% | - Create and manage work orders, work order types, and statuses - Manage customer assets, asset hierarchies, and service history - Manage work order products, services, and skills requirements - Process work order lifecycle: creation, assignment, completion, and closure |
| Topic 5: Configure field service applications | 20–25% | - Configure service agreements, booking rules, and settings - Configure core settings and administration areas - Configure resources, resource types, and resource roles - Configure incident types, service tasks, and products |
| Topic 6: Schedule and dispatch work orders | 15–20% | - Use schedule board, schedule assistant, and resource optimization - Configure and use resource scheduling optimization (RSO) - Manage bookings, resource availability, and conflicts - Configure scheduling parameters, booking statuses, and requirements |
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NEW QUESTION # 217
DRAG DROP
Your organization wants to use the Field Service Mobile App for technicians in the field.
You need to install the solution, so it can be configured for mobile technicians.
What are the four steps you need to perform, in sequence, to ensure the mobile solution is ready for configuration and deployment? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 218
A customer service agent fails to solve a customer's issue over the phone.
The agent needs to converted the case to a work order in order to schedule a technician visit.
What is required to successfully convert a case to a work order?
Answer: A
NEW QUESTION # 219
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a systems administrator for a company implementing Dynamics 365 Field Service and planning to enable Dynamics 365 Remote Assist for frontline technicians. You previously installed the Field Service app.
You need to confirm that all prerequisites are in place so that both technicians and remote collaborators can use Remote Assist integrated with Field Service.
Solution: You create two bookable resources of type User, one for the technician and one for the remote collaborator. You assign Field Service licenses to both users and install the Field Service mobile app on the technician's device.
Does this meet the goal?
Answer: B
Explanation:
Correct:
No correct option out of the three listed below.
The technician needs a Dynamics 365 Remote Assist license.
You need to assign both a Dynamics 365 Field Service and Remote Assist license for each onsite technician (frontline worker) who completes work orders and initiates Remote Assist calls in the field. You can complete this assignment by going to Subscriptions under the billing group.
Incorrect:
* You assign the remote collaborator a license to access Microsoft Teams. You assign both the technician and the remote collaborator Field Service licenses, and set them up as bookable resources of type User.
* You assign Dynamics 365 Field Service licenses to the technician and remote collaborator users. You create one bookable resource of type User for the technician and install the Field Service mobile app on the technician's device.
* You create two bookable resources of type User, one for the technician and one for the remote collaborator. You assign Field Service licenses to both users and install the Field Service mobile app on the technician's device.
Note:
Prerequisites
Before your organization can start integrating Remote Assist, make sure that you have the following parameters set up.
Licenses
Technician (frontline worker) - Requires a Dynamics 365 Field Service license, a Dynamics 365 Remote Assist license, and a Microsoft Teams license.
Remote collaborator - The remote collaborator only needs a Microsoft Teams license.
Reference:
https://learn.microsoft.com/en-us/training/modules/integrate-remote-assist/1-introduction
NEW QUESTION # 220
Your company has a requirement to use the out-of-the-box Resource types to categorize Active Bookable Resource types. The company wants to ensure easy Dynamics 365 upgrades as needed.
You need to ensure that you only use the appropriate Resource types.
Which types are available for your use? To answer, drag each description on the left to the appropriate column on the right. Each description may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 221
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 222
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