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Questions in desktop-based mock exams are identical to the real ones. Our practice exams give you options to change their durations and questions' numbers to polish your skills. You can easily assess your readiness with the assistance of results produced by the practice exam. This ITIL 4 Foundation software records all your previous takes so you can identify your mistakes and overcome them before the final attempt. The ITIL 4 Foundation (ITILFNDv4) desktop practice exam software works only on Windows operating system.

EXIN ITILFNDv4 Exam Syllabus Topics:

SectionWeightObjectives
ITIL Practices30%- Service management practices
  • 1. Capacity and performance management
    • 2. Business continuity management
      • 3. Problem management
        • 4. Incident management
          • 5. Change enablement
            • 6. Availability management
              • 7. Service request management
                • 8. Service level management
                  - Technical management practices
                  • 1. Infrastructure and platform management
                    • 2. Software development and management
                      • 3. Deployment management
                        - General management practices
                        • 1. Supplier management
                          • 2. Continual improvement
                            • 3. Information security management
                              • 4. Relationship management
                                Organizational Structure and Roles10%- Key roles and responsibilities
                                - Teams and groups
                                ITIL Guiding Principles15%- Focus on value
                                - Collaborate and promote visibility
                                - Think and work holistically
                                - Keep it simple and practical
                                - Optimize and automate
                                - Start where you are
                                - Progress iteratively with feedback
                                ITIL Service Value System20%- Purpose and components
                                - Continual improvement
                                - Governance
                                - Service value chain
                                • 1. Engage
                                  • 2. Improve
                                    • 3. Deliver and support
                                      • 4. Plan
                                        • 5. Design and transition
                                          • 6. Obtain/build
                                            Technology and Information Management10%- Information management principles
                                            - Role of technology in service management
                                            Key Concepts of Service Management15%- Value, value co-creation, stakeholders
                                            - Services, service offerings, service relationships
                                            - Service management as a practice

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                                            EXIN ITIL 4 Foundation Sample Questions (Q48-Q53):

                                            NEW QUESTION # 48
                                            Which practice requires that staff demonstrate excellent customer service skills, such as empathy and emotional intelligence?

                                            Answer: B


                                            NEW QUESTION # 49
                                            When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

                                            Answer: B


                                            NEW QUESTION # 50
                                            Which step of the 'continual management model' defines measurable targets?

                                            Answer: C


                                            NEW QUESTION # 51
                                            For which purpose would the continual improvement practice use a SWOT analysis?

                                            Answer: B


                                            NEW QUESTION # 52
                                            Which is a purpose of the 'engage' value chain activity?

                                            Answer: B


                                            NEW QUESTION # 53
                                            ......

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