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弊社Microsoftが提供する製品は、専門家によって精巧にコンパイルされており、お客様に便利な方法でMB-230学習教材の学習を支援することを目的としたさまざまなバージョンを強化しています。 Microsoft Dynamics 365 Customer Service Functional Consultant彼らは毎日アップデートをチェックしており、購入日から無料のアップデートサービスが受けられることを保証できます。 Microsoft Dynamics 365 Customer Service Functional Consultant販売前または販売後にカスタマーサービスを提供するMicrosoft試験問題について質問や疑問がある場合は、試験資料について質問や疑問がある場合は連絡してください。専門の担当者が解決に役立ちます。 Fast2testのMB-230学習資料の使用に関する問題。
| Section | Weight | Objectives |
|---|---|---|
| Implement Connected Customer Service | 2-6% | - Set up IoT and field service integration |
| Implement Customer Service multi-session experience | 5-9% | - Configure Customer Service workspace
|
| Manage cases and knowledge management | 51-55% | - Implement knowledge management
- Create and manage cases
|
| Implement scheduling | 10-14% | - Configure service scheduling
|
| Manage entitlements and service level agreements (SLAs) | 15-19% | - Implement SLAs
|
| Implement Microsoft Power Platform integration | 2-6% | - Integrate Power Apps and Power Automate
|
| Implement routing and work distribution | 2-6% | - Configure unified routing
|
| Manage analytics, visualizations, and insights | 5-9% | - Create and manage dashboards and reports
|
Fast2testの MicrosoftのMB-230試験トレーニング資料を手に入れるなら、あなたは最も新しいMicrosoftのMB-230学習教材を手に入れられます。Fast2testの 学習教材の高い正確性は君がMicrosoftのMB-230認定試験に合格するのを保証します。もしうちの学習教材を購入した後、商品は問題があれば、或いは試験に不合格になる場合は、私たちが全額返金することを保証いたします。
質問 # 46
You need to determine the type of queues to create.
How should access to the queues be configured? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
正解：
解説：
Explanation:
Box 1: Private
Miscellaneous queues must be visible to everyone
The other queues must be visible only to the appropriate department.
In Customer Service, you can create two types of queues:
Private queues: Create with limited set of members to help those members easily view the queue items in that queue. Private queues streamline queue items for the members of that queue only and help to remove clutter from other user's views.
Public queues: Create to let everyone in the organization view the queue and all of its items.
Box 2: Public
Miscellaneous queues must be visible to everyone.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-queues-manage-activities-cases
質問 # 47
A company is implementing Omnichannel for Customer Service.
You must set up the system to minimize human error and automate actions. The requirements to set up the system are as follows:
* Representatives must create a new support record when a customer contacts them through chat.
* Knowledge base articles must open in a separate tab when representatives research answers.
* When a knowledge base article resolves a customer issue, representatives must send the article to the customer via chat.
You need to set up the macros.
Which macro type should you use? To answer, drag the appropriate macro types to the correct requirements. Each macro type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
正解：
解説：
Reference:
https://docs.microsoft.com/en-us/dynamics365/app-profile-manager/macros
質問 # 48
You are a help desk support representative using Dynamics 365 Customer Service Hub case management with limited permissions.
You need to create a personal chart that meets the following requirements:
* Show the number of open cases assigned to you for each customer.
* Ensure that specific team members can view the chart and view any changes as you update the chart.
Which options should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
正解：
解説：
Explanation:
Box 1: Countall
COUNT (Azure Stream Analytics) returns the number of items in a group. COUNT always returns a bigint data type value.
Syntax:
-- Aggregate Function Syntax
COUNT ( { [ [ALL | DISTINCT] expression ] | * } )
Arguments:
ALL - Applies the aggregate function to all values. ALL is the default.
Box 2: Share the personal chart and add the user giving each one read permission Reference:
https://docs.microsoft.com/en-us/stream-analytics-query/count-azure-stream-analytics
質問 # 49
You are customizing a Dynamics 365 for Customer Service implementation.
The call center manager requires a visual representation that includes the number of resolved cases by month for each call center agent. The chart must be visible to all users within the service area.
You need to create the chart.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
正解：
解説：
Explanation
質問 # 50
You are a Dynamics 365 for Customer Service administrator. You are using Voice of the Customer and are reviewing survey A survey responder marked 10 percent for overall satisfaction.
You need to ask additional questions based on the response.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
正解：
解説：
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/design-advancedsurvey
質問 # 51
......
MB-230認定試験はずっと人気があるのです。最近IT試験を受けて認証資格を取ることは一層重要になりました。たとえばMicrosoft、IBM、Cisco、VMware、SAPなどのいろいろな試験は今では全部非常に重要な試験です。より多くの人々は複数の資格を取得するために多くのMB-230試験を受験したいと思っています。もちろん、このようにすればあなたがすごい技能を身につけていることが証明されることができます。しかし、仕事しながら試験の準備をすることはもともと大変で、複数の試験を受験すれば非常に多くの時間が必要です。いまこのようなことで悩んいるのでしょうか。それは問題ではないですよ。Fast2testあなたを時間を節約させことができますから。Fast2testのさまざまなIT試験の問題集はあなたを受験したい任意の試験に合格させることができます。MB-230認定試験などの様々な認定試験で、受験したいなら躊躇わずに申し込んでください。心配する必要はないです。
MB-230基礎問題集: https://jp.fast2test.com/MB-230-premium-file.html
さらに、Fast2test MB-230ダンプの一部が現在無料で提供されています：https://drive.google.com/open?id=1hLmljblC_4sDV1_4XnFSXf1NvelqA5ps