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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Topic	Details
Topic 1	Workspace Administration: This domain assesses the competencies of Salesforce administrators in creating and managing Slack workspaces to meet organizational needs. Candidates will determine when a new workspace should be created and manage the approval process for workspace creation.
Topic 2	App Administration: This section evaluates the skills of Slack Administrators in managing applications within Slack. Candidates will summarize the value of interoperability for both decision-makers and end-users while learning to use Workflow Builder for automating tasks.
Topic 3	Channel and User Group Administration: This section measures the skills of Salesforce Administrators in setting up and managing Slack channels. Candidates will learn when to use channels versus direct messages or group DMs, as well as when to opt for public or private channels.
Topic 4	User Lifecycle Management: This area focuses on managing user accounts throughout their lifecycle in Slack. Candidates will implement authentication options based on organizational requirements and recommend processes for new account creation.

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Salesforce Certified Slack Administrator Sample Questions (Q95-Q100):

NEW QUESTION # 95
Moshi is a Workspace Owner on the Plus plan. John is leaving the company on Friday, and Moshi will be deactivating John's IdP account.
What does Moshi need to do to ensure that John won't have access to Slack?

A. Activate "Just-in-Time" de-activations to automatically remove John and any users who are inactivate for more than 14 days.
B. Deactivating the IdP account will automatically delete the Slack account that was bound to it via SSO.
C. Check that the IdP supports de-provisioning via SCIM and that the connector app is installed and configured correctly.
D. Change the email, and reset the password. Changing the email will end John's Slack session.

Answer: C

NEW QUESTION # 96
Anna, a Workspace Owner, has decided to restrict channel creation in her workspace to Workspace Admins only. This will allow her and the other Workspace Admins to enforce channel naming conventions.
What are two best practices Workspace Admins should follow in this scenario? (Choose two.)

A. Keep up to date on all channel naming conventions to accurately process requests.
B. Create a process for channel requests.
C. Appoint other members of their workspace to help with the workload.
D. Prepare for a decrease in workload since channel requests will need to be processed less frequently.

Answer: A,B

Explanation:
When restricting channel creation to Workspace Admins, Slack's best practices recommend:
"Admins should maintain familiarity with naming conventions to process channel requests consistently.
Additionally, setting up a clear, efficient channel request process ensures members know how to request new channels and receive prompt responses." Option B is incorrect - restricting channel creation usually increases the admin workload. Option D is not directly aligned with Slack best practices, as permissions to create channels would still be limited to Admins.
(Reference: Slack Administration Study Guide - Channel Management and Naming Governance)
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NEW QUESTION # 97
You're an Org Owner at a financial company and administer 20 workspaces on a Slack Enterprise Grid plan.
Your company is concerned about staying in compliance with government-mandated regulatory requirements across all communication tools.
What is the first step you should take to ensure that communications remain compliant for your company?
(Select the best answer.)

A. Implement eDiscovery within Slack to ensure that all communications are archived.
B. Meet with your compliance and legal teams to set policies for Slack at your company.
C. Implement a 24-hour retention policy in Slack to ensure that sensitive communications are removed within a day.
D. Promote a member of your compliance team to Org Owner.

Answer: B

Explanation:
Slack compliance best practices state:
"Before configuring Slack for compliance, companies should meet with legal and compliance teams to set internal communication, retention, and monitoring policies tailored to regulatory requirements." Implementing eDiscovery (D) is important later, but setting policies first ensures the correct technology choices. B and C may not align with regulatory needs without first setting clear policies.
(Reference: Slack Administration Study Guide - Compliance and Legal Alignment)
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NEW QUESTION # 98
Your organization is choosing an identity provider (IdP) and preparing to launch Slack Enterprise Grid.
You want users to start working in Slack as soon as possible.
What is the best way to create new users so they can start working on your Enterprise Grid?

A. Choose and configure your IdP before configuring single sign-on (SSO), since end users can't sign in to Enterprise Grid without SSO.
B. Add all new users to your Enterprise Grid as guests, so their sign-in process is not disrupted after you choose an IdP and configure SSO.
C. Use Slack's built-in authentication, which will prompt members to sign in using their email address and Slack password.
D. Downgrade your Slack plan to Business+ and turn off SSO.

Answer: A

Explanation:
Slack requires:
"Enterprise Grid must use an identity provider (IdP) to manage authentication via SSO before users can sign in. SSO must be configured first for member access." Options A and B bypass the necessary authentication process and would create user confusion later.
Downgrading to Business+ (C) defeats the purpose of deploying Enterprise Grid.
(Reference: Slack Administration Study Guide - Preparing Identity Management for Enterprise Grid)

NEW QUESTION # 99
A team member is managing a long-term project that involves collaborating with internal and external users via Slack Which statement is true about users managing the channel once the project work concludes?

A. Other users should set an automatic expiration timeline for the channel so that it's automatically deleted after a certain date.
B. Other users must be prevented from posting in the channel so that it's automatically archived due to inactivity once the project ends.
C. The team member who created the channel will automatically be assigned the Channel Manager role and can archive the channel.
D. The team member will need to be promoted to a Workspace Admin so they can manage the current project channel and any future project channels.

Answer: C

NEW QUESTION # 100
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