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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Store Execution | 15% | - Planogram Compliance - Assortment Monitoring - Store Execution Process - Store Survey and Feedback |
| Topic 2: Admin and Configuration | 12% | - User Setup and Permissions - Mobile Configuration - Reports and Dashboards - Consumer Goods Cloud Data Model |
| Topic 3: Visit Planning | 23% | - Visit Plan and Visit Plan Targets - Territory Management - Visit Schedule and Frequency - Visit Planning Process |
| Topic 4: Visit Planning and Execution Configuration | 15% | - Configuration of Inventory Checks and Product Listings - Configuration of Visit Plans and Visit Plan Targets - Configuration of Visit Tasks and Task Types - Configuration of Photo Capture and Survey - Configuration of Promotion Checks and Promotion Details - Configuration of Order Capture and Order Submission |
| Topic 5: Visit Execution | 23% | - Inventory Check and Product Listing - Visit Execution Process - Order Capture and Order Submission - Photo Capture and Survey - Visit Tasks and Task Types - Promotion Check and Promotion Details |
| Topic 6: Store Execution Configuration | 12% | - Configuration of Planogram Compliance - Configuration of Store Execution Process - Configuration of Assortment Monitoring - Configuration of Store Survey and Feedback |
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問題 #22
Which of the following three capabilities are available with Salesforce Maps Advanced to support Store Visit planning?
答案：A,B,E
解題說明：
Salesforce Maps Advanced includes features like real-time traffic-based routing, constraint-based routing, and visit windows to optimize field service operations and improve efficiency in planning store visits.
問題 #23
Where would a Consumer Goods Cloud Admin need to establish the expected value for the planogram metrics?
答案：D
解題說明：
The object where a Consumer Goods Cloud Admin needs to establish the expected value for the planogram metrics is Assessment Indicator Definition. A planogram is a visual representation of how products should be arranged on a shelf. A planogram metric is a measure of how well the actual shelf image matches the expected planogram image. An Assessment Indicator Definition is an object that defines an indicator or metric that can be used to assess the performance or compliance of a retail store or an action plan task. By creating an Assessment Indicator Definition for the planogram metric, such as out of stock, share of shelf, or SKU facings, an admin can establish the expected value for that metric and use it to calculate the actual value based on the shelf image. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 23-24.
問題 #24
Which three options could be leveraged for configuring and customizing a customer-specific flow in the Consumer Goods Cloud mobile app?
答案：C,D,E
解題說明：
Consumer Goods can be customized declaratively through Lightning App Builder and Flow, while Lightning Web Components provide the component-level extensibility required for specialized user experiences.
Lightning App Builder allows administrators to configure Salesforce record pages by placing and configuring standard components without rebuilding the underlying application. This supports customer-specific page composition while remaining within the Salesforce Platform configuration model.
Where more specialized behavior is required, Lightning Web Components provide an extensibility layer.
Salesforce supports custom LWCs that interact with standard components and extend or modify business functionality. For example, Salesforce ' s Consumer Goods extensibility documentation describes using custom LWCs alongside standard components so custom interactions and data changes can be reflected in the standard experience.
For process-oriented customization, administrators can create Flows and associate them directly with an Action Plan Template. Salesforce states that flows can implement activities specific to a business that are not covered by standard Consumer Goods task types. Once associated with the template, those flows become available to field representatives during store visits.
The Consumer Goods mobile platform also supports LWC-based mobile extensions through its integration framework, keeping customization aligned with Salesforce Platform technologies rather than requiring Apache Cordova development.
Study Guide Topics:Platform - > Mobile Customization - > Lightning App Builder - > Lightning Web Components - > Flow - > Action Plan Templates
問題 #25
With which object is the promotion object directly associated?
答案：A
解題說明：
The Promotion Channel object establishes the association between a Promotion and the retail destination where the promotion applies. Salesforce uses this intermediary object so that a single promotion can be distributed flexibly across different stores, store groups, or customer accounts.
In the Consumer Goods Retail Execution data model, Promotion represents the promotional activity itself.
Promotion Channel is defined as the association of a Promotion with a Retail Store, Retail Store Group, or Account. This structure supports many-to-many promotional relationships without requiring the Promotion object to maintain a direct relationship with every individual retail location.
Product participation is modeled separately. Promotion Product associates a Promotion with an individual Product2 record, while Promotion Product Category connects a Promotion with a product category. This distinction allows Salesforce to separate two important questions: what merchandise is included in the promotion, and where the promotion is being executed.
During Promotion Check execution, these relationships enable Salesforce to identify the promotion applicable to the visited store and determine its associated product or category context.
Therefore, Promotion Channel is the standard object directly associated with Promotion for defining its retail distribution context.
Study Guide Topics:Data Setup - > Promotion - > Promotion Channel - > Promotion Product - > Retail Store
問題 #26
Which statement is true about action plan templates?
答案：C
解題說明：
An Action Plan Template can contain multiple Inventory Check, Planogram Check, and Promotion Check assessment tasks. These are KPI-based Retail Execution activities that may need to be repeated within a single store visit for different products, categories, promotions, or in-store locations.
Salesforce explicitly states that administrators can add multiple Inventory Check, Planogram Check, and Promotion Check tasks to one Action Plan Template. By contrast, Salesforce restricts the template to only one Order Creation task or one In-Store Survey task.
This flexibility is important because a typical consumer-goods visit can involve several independent merchandising objectives. A representative might perform separate inventory checks for different store areas, validate several planograms, and verify multiple promotions during the same visit. The Action Plan Template provides a reusable framework that groups these activities and controls their required status and display sequence.
Templates must also progress through the appropriate lifecycle before operational use; simply defining the structure does not substitute for making the template available for visit execution. Salesforce further supports extensibility through flows, component tasks, and other Action Plan mechanisms.
Therefore, the ability to include multiple planogram, inventory, and promotion checks is the accurate statement.
Study Guide Topics:Visit Planning - > Action Plan Templates - > Inventory Check - > Planogram Check - > Promotion Check
問題 #27
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