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Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Analytics5%- Reporting and Insights
  • 1. Salesforce reporting for nonprofits
    • 2. Campaign tracking and engagement measurement
      Topic 2: Integration and Data Management15%- Data Handling
      • 1. Data quality and deduplication concepts
        • 2. Data import and migration strategies
          Topic 3: Solution Design20%- Architecture Design
          • 1. Design scalable nonprofit data models
            • 2. Align solutions to nonprofit business requirements
              Topic 4: Implementation Strategies and Best Practices- NPSP Configuration and Setup
              • 1. Household Account Model implementation
                • 2. Install and configure Nonprofit Success Pack
                  - Project Delivery
                  • 1. Risk identification and mitigation
                    • 2. Consulting best practices for nonprofit implementations
                      Topic 5: Domain Expertise20%- Nonprofit Solution Identification
                      • 1. Marketing and engagement solutions
                        • 2. Fundraising and donor management solutions
                          • 3. Program and volunteer management solutions
                            • 4. Trailhead, AppExchange, and Community resources

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                              Salesforce Certified Nonprofit Success Pack Consultant Sample Questions (Q75-Q80):

                              NEW QUESTION # 75
                              A nonprofit organization is using NPSP to manage its contacts and their families. What should the consultant recommend about adding other common connections such as siblings and deceased and divorced spouses?

                              Answer: C

                              Explanation:
                              In the Nonprofit Success Pack (NPSP), managing various relationships such as siblings, deceased, and divorced spouses involves using the Relationship object. This object is specifically designed to track and manage the different types of personal relationships between Contacts.
                              Relationships in NPSP:
                              The Relationship object allows you to define and track various types of personal connections between Contacts.
                              This includes familial relationships such as siblings, as well as marital statuses such as deceased and divorced spouses.
                              Adding Relationships Manually:
                              Navigate to the Contact record where you want to add a relationship.
                              In the Relationships related list, click "New Relationship."
                              Fill out the necessary fields, including the Related Contact and the Relationship Type (e.g., Sibling, Deceased Spouse, Divorced Spouse).
                              Save the relationship record.
                              Why Manual Entry:
                              Manual entry ensures accuracy and allows customization for each specific relationship.
                              Automated or bulk processes might not accurately capture the nuances of each relationship type.
                              Use Cases:
                              For siblings, you would manually create a Relationship record linking the two sibling Contacts.
                              For deceased or divorced spouses, create a Relationship record and select the appropriate relationship type to reflect the status.
                              Benefits:
                              Provides a clear and structured way to manage complex personal relationships.
                              Enhances reporting and analysis of donor and constituent relationships.
                              CertGod Nonprofit Cloud Consultant study guide: "Add them as Relationship entries manually".


                              NEW QUESTION # 76
                              A nonprofit wants its supporters to send advocacy messages to elected officials and then record which supporters sent the messages.
                              Which two solutions should the consultant recommend to meet the requirement?
                              Choose 2 answers

                              Answer: B,C

                              Explanation:
                              To track supporters who send advocacy messages to elected officials, the nonprofit can use the following solutions:
                              Organize Advocacy Messages into Campaigns:
                              Create a Campaign in Salesforce for each advocacy initiative.
                              Add Contacts who take action (send messages) as Campaign Members. This allows the nonprofit to track participation and engagement within each advocacy campaign.
                              Use an Online Advocacy Platform from the AppExchange:
                              Select an advocacy platform from the Salesforce AppExchange that integrates with Salesforce. These platforms are designed to facilitate advocacy efforts and automatically sync supporter actions with Salesforce.
                              The platform can record which supporters sent messages and update Salesforce accordingly, ensuring accurate tracking and reporting.
                              These solutions provide a comprehensive approach to managing and tracking advocacy efforts, leveraging the capabilities of Salesforce and specialized advocacy tools.
                              Salesforce AppExchange: Advocacy Platforms
                              Nonprofit Success Pack (NPSP) Documentation: Managing Campaigns and Campaign Members


                              NEW QUESTION # 77
                              A nonprofit organization is using Salesforce with the NPSP pre-installed. The nonprofit organization wants to give prospective volunteers a way to fill out their volunteer application online. How should this be accomplished?

                              Answer: A

                              Explanation:
                              To allow prospective volunteers to fill out their volunteer application online:
                              Set up the Volunteers for Salesforce Volunteer Signup Form: This form can be embedded on the nonprofit's website, allowing prospective volunteers to submit their information directly into Salesforce.
                              This approach leverages the existing Volunteers for Salesforce functionality, making it easy to capture and manage volunteer applications.
                              Salesforce Volunteers for Salesforce Documentation
                              Salesforce Trailhead: Setting Up Volunteers for Salesforce


                              NEW QUESTION # 78
                              A nonprofit, who does a lot of mail appeals to donors, asks their consultant for the best solution to keep their constituents' addresses formatted properly to ensure the mail reaches them.
                              What should the consultant recommend?

                              Answer: A

                              Explanation:
                              For a nonprofit that does a lot of mail appeals to donors and wants to ensure addresses are formatted correctly, the consultant should recommend:
                              NPSP Address Management:
                              NPSP Address Management helps ensure that addresses are standardized and formatted correctly. It includes tools and processes to manage and validate addresses, thus reducing errors in mailings and improving delivery rates.


                              NEW QUESTION # 79
                              A nonprofit wants to collect information online about volunteers who are new to the nonprofit, including names and contact details, skill sets, and availability. The nonprofit already uses NPSP and Volunteers for Salesforce and wants to create a report with this information.
                              What are two ways the consultant can meet the requirement?
                              Choose 2 answers

                              Answer: B,C

                              Explanation:
                              To collect information online about new volunteers, including names, contact details, skill sets, and availability, and create a report with this information, the following solutions are recommended:
                              Collect Contact Information During Job Sign Up:
                              Use the Job Listings feature in Volunteers for Salesforce to capture volunteer information during the job sign-up process.
                              Ensure that the sign-up form includes fields for contact details, skill sets, and availability.
                              Steps to Set Up Job Listings:
                              Navigate to the Volunteers for Salesforce setup.
                              Configure job listings and ensure the sign-up forms capture all necessary information.
                              Add the Volunteer Sign Up Form to the Nonprofit's Website:
                              Create a Volunteer Sign Up form and embed it on the nonprofit's website.
                              Use the Volunteers for Salesforce Web-to-Volunteer feature to automatically capture and create records in Salesforce.
                              Steps to Set Up Web-to-Volunteer:
                              Go to Volunteers for Salesforce settings.
                              Set up the Web-to-Volunteer form with the required fields.
                              Embed the form on the nonprofit's website.
                              These methods ensure that all relevant volunteer information is captured and stored in Salesforce, allowing for easy reporting and management.
                              Volunteers for Salesforce Documentation
                              Salesforce Help: Setting Up Web-to-Volunteer Forms
                              Top of Form
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                              NEW QUESTION # 80
                              ......

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