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Cisco 820-605 exam is designed to test the knowledge and skills of individuals who are interested in pursuing a career as a Customer Success Manager (CSM) in the IT industry. 820-605 exam covers a wide range of topics related to CSM, including customer success principles, customer lifecycle management, customer success metrics, and customer advocacy. Passing 820-605 exam will demonstrate to potential employers that you have the necessary expertise to manage customer relationships and drive business growth.

To prepare for the Cisco 820-605 Exam, candidates can take advantage of a variety of study materials and resources, including Cisco's official training courses, study guides, and practice exams. By passing the exam, candidates can demonstrate their expertise in customer success management and their ability to deliver value to customers using Cisco technologies and solutions.

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Cisco 820-605 Exam consists of 60-70 questions that need to be completed within 90 minutes. 820-605 exam is available in English and Japanese languages and can be taken online or in-person at a Pearson VUE test center. Upon passing the exam, individuals will receive the Cisco Customer Success Manager Specialist certification, which demonstrates their proficiency in customer success management and their commitment to excellence in their field.

Cisco Customer Success Manager Sample Questions (Q69-Q74):

NEW QUESTION # 69
As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

Answer: B


NEW QUESTION # 70
Which stakeholder works directly with the customer executives to ensure that their business outcomes are aligned with and achieved using purchased solutions?

Answer: C


NEW QUESTION # 71
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

Answer: B

Explanation:
The term for the gap between the features and functions that customers purchase and the features and functions that they use is consumption gap. This gap can indicate areas where customers may need additional support or training to fully utilize their purchase.
Reference: https://www.customersuccessmanager.com/blogs/the-consumption-gap


NEW QUESTION # 72
Refer to the exhibit. Which action must be taken by Customer Success Manager?

Answer: A


NEW QUESTION # 73
The Chief Information Officer (CIO) of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed for over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

Answer: B


NEW QUESTION # 74
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