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| Certification Vendor: | NAHQ |
|---|---|
| Exam Name: | Certified Professional in Healthcare Quality Examination |
| Exam Number: | CPHQ |
| Real Exam Qty: | 140 |
| Passing Score: | Scaled score of 99 or higher |
| Exam Price: | $530 USD (NAHQ members) / $770 USD (non-members) |
| Exam Duration: | 180 minutes |
| Certificate Validity Period: | 2 years |
| Related Certifications: | Certified Professional in Healthcare Quality (CPHQ) |
| Exam Format: | Multiple Choice Questions |
| Available Languages: | English |
| Sample Questions: | NAHQ CPHQ Sample Questions |
| Exam Way: | Computer-based testing at Prometric testing centers (online proctoring may be available) |
| Pre Condition: | Candidates must have a minimum of a bachelor's degree and at least two years of experience in healthcare quality, or a master's degree and at least one year of experience in healthcare quality. |
| Official Syllabus URL: | https://nahq.org/certification/certified-professional-in-healthcare-quality-cphq/ |
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To be eligible for the CPHQ exam, candidates must have a minimum of two years of healthcare experience and a bachelor's degree or higher. They must also have experience in healthcare quality management, patient safety, or performance improvement. CPHQ Exam consists of 140 multiple-choice questions that cover topics such as healthcare regulations, risk management, data analysis, and leadership.
NEW QUESTION # 147
Convenience sampling produces a biased sample that is basically a collection of anecdotes that cannot be applied generally to larger populations.
Convenience sampling is also known as:
Answer: B
NEW QUESTION # 148
Which of the following tools would be used to outline factors leading to a problem or desired outcome?
Answer: A
Explanation:
The Fishbone Diagram, also known as the Ishikawa Diagram or Cause and Effect Diagram, is a tool used to outline factors leading to a problem or desired outcome1. It helps in identifying, sorting, and displaying possible causes of a specific problem or quality characteristic. It visually displays the relationship of the causes to the problem, hence providing a structured and systematic way to understand how different factors contribute to the problem1.
Reference: 1
NEW QUESTION # 149
A hospital's leadership team has asked the quality professional to review alternative accreditation options for the organization. The quality professional recommends the:
Answer: B
Explanation:
DNV GL Healthcare offers the National Integrated Accreditation for Healthcare Organizations (NIAHO) program, which integrates ISO 9001 quality management standards with the Medicare Conditions of Participation. This accreditation focuses on continuous quality improvement and patient safety, providing an alternative to traditional accreditation bodies like The Joint Commission.
References:
DNV Healthcare - NIAHO Hospital Accreditation
NEW QUESTION # 150
Which of the following should a healthcare plan use to collect satisfaction data from its health plan members?
Answer: C
Explanation:
To collect satisfaction data from its health plan members, a healthcare plan should use data collected through questionnaires or surveys. Surveys are a direct method of gathering feedback from members about their experiences, perceptions, and satisfaction with the health plan. This data is essential for understanding the strengths and weaknesses of the plan from the members' perspective, which can then be used to make improvements.
* Claims data obtained from healthcare payors (B): Claims data provides information on services used but does not directly measure member satisfaction.
* Disease data obtained from disease registries (C): Disease data tracks health outcomes but is not related to satisfaction.
* Data collected from the electronic health record (D): EHR data includes clinical information but does not capture member satisfaction directly.
References
* NAHQ Body of Knowledge: Patient and Member Satisfaction Measurement
* NAHQ CPHQ Exam Preparation Materials: Collecting and Analyzing Satisfaction Data
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NEW QUESTION # 151
The syndrome of stockpiling is proven to be ineffective and inefficient. It also creates quality issues. This approach
provides little value to the data collection effort and is one of the biggest mistake quality improvement teams make.
Rather than provide a rich source of information, this approach unnecessarily derives up:
Answer: A
NEW QUESTION # 152
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