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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Implementation	38%	- Enable contract management and post-sales processes - Configure access and permissions - Initial platform setup and license configuration - Data migration and third-party integration - Configure products, pricing and order capture
Topic 2: Test and Deploy	13%	- Deploy across environments - Manage UAT and release milestones - Validate processes and perform testing - Create deployment plan
Topic 3: Discovery	13%	- Align and validate requirements with stakeholders - Identify gaps compared to standard product capabilities - Document and articulate business needs, value proposition and vision - Analyze current state processes and architecture
Topic 4: Solution Design	36%	- Map Energy and Utilities Cloud components to architecture - Define future state architecture - Validate data model fitment - Design future state business processes - Understand deployment tools and practices - Determine security and data access considerations

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Energy-and-Utilities-Cloud Prüfungsfragen mit Lösungen (Q40-Q45):

40. Frage
An existing Salesforce customer has built a data model with many custom objects for their call center operations.
How can the customer use OmniStudio to improve the agent experience?

A. The Energy and Utilities Cloud data model is required for OmniStudio.
B. Certain agents can use Energy and Utilities Cloud OmniStudio and Data Model, while other agents da nat.
C. OmpiStudio can be used with custom objects but will need to be migrated to the Energy and Utilities Cloud data model.
D. OmniStudio can be used without leveraging the Energy and Utilities Cloud data model.

Antwort: D

41. Frage
A customer is ready to install the managed package for Energy and Utilities Cloud.
Which two Product Schedules settings must be enabled for all products as a prerequisite step for a successful installation?

A. Revenue Scheduling
B. Quantity Scheduling
C. Inventory Scheduling
D. Product Scheduling

Antwort: B,D

Begründung:
Prior to installing the managed package for Energy and Utilities Cloud, two critical Product Schedules settings must be enabled for all products to ensure a successful installation: Product Scheduling and Quantity Scheduling. These settings are prerequisite steps that enable the system to handle and manage the scheduling of products over time, crucial for the energy and utilities sector where products and services often have associated schedules for delivery, usage, and billing. Ensuring these settings are enabled allows for the seamless integration and functionality of the Energy and Utilities Cloud package with the existing Salesforce environment.References= Salesforce's setup and installation guides for Energy and Utilities Cloud specifically mention the requirement to enable Product Scheduling and Quantity Scheduling as part of the preparation steps before package installation. This information can be found in the Salesforce Help documentation related to product schedules:https://help.salesforce.com/articleView?id=products_schedules_overview.htm&type=5

42. Frage
How is the Energy and Utilities Cloud solution installed on an org?

A. Its included as part of core and will be deployed when licenses are purchased
B. The functionality is unlocked based on the license types assigned to the org
C. A specialized org that Salesforce creates with the solution installed is required
D. Its installed as a managed package and unmanaged components

Antwort: D

Begründung:
The Salesforce Energy and Utilities Cloud solution is typically installed in a Salesforce org as a combination of a managed package along with unmanaged components. The managed package includes the core functionalities and objects that are part of the Energy and Utilities Cloud framework, ensuring consistency and support across different orgs. The unmanaged components allow for customization and extension specific to the organization's needs, enabling them to tailor the solution to their unique business processes and requirements.References= The process for installing Salesforce Energy and Utilities Cloud, including the distinction between managed and unmanaged components, is detailed in the Salesforce documentation and the Energy and Utilities Cloud installation guide, available on the Salesforce website or through the Salesforce AppExchange:https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EcsUWUAZ

43. Frage
An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared tostandard Salesforce Communities?

A. Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
B. Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
C. Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused
D. Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make implementations simple and easy

Antwort: B

Begründung:
The Energy and Utilities Cloud Communities license provides significant value by extending the same data model, user interfaces, integrations, and processes used in the call center to the self-service portal built with Salesforce Communities. This ensures a consistent and integrated experience across customer service touchpoints, enabling customers to access personalized services, manage their accounts, and interact with the utility provider through a self-service portal that mirrors the functionality available to call center agents.References= Salesforce Energy and Utilities Cloud documentation on community portals and self-service highlights the ability to extend call center capabilities to customer self-service platforms, providing a cohesive and efficient customer experience:https://www.salesforce.com/products/community-cloud/industries/energy-utilities/

44. Frage
An energy company implemented Energy and Utilities Cloud and deployed the Utility Self-Serve Portal. The next phase of the implementation includes a requirement to show a consumption history graph on the Self- Serve Portal.
What three things are needed to meet the requirement?

A. Develop or configure integration between Energy and Utilities Cloud and the source system that contains the required data
B. Develop or configure integration between Energy and Utilities Cloud and the energy company ' s customer information system to get the monthly usage information
C. Ask IT where the most suitable source of data that provides the required usage detail is. Assess the next steps based on the findings.
D. Use a standard graph component available in the Utility Self-Serve Portal Application as a starting point Then, modify the component and connect it to the right data source using integration procedures
E. Develop a new graph component to show the usage data, and connect it to the data source using integration procedures.

Antwort: A,B,D

Begründung:
To display a consumption history graph on the Self-Serve Portal for an energy company that has implemented Salesforce Energy and Utilities Cloud, the following steps are essential: B. Use a standard graph component available within the Utility Self-Serve Portal Application as a starting point. Then, modify this component as necessary and connect it to the appropriate data source using integration procedures. This approach leverages existing resources to efficiently meet the requirement. C. Develop or configure integration between Salesforce Energy and Utilities Cloud and the source system that contains the required data. This integration ensures that the graph component has access to accurate and up-to-date consumption data. D. Develop or configure integration between Salesforce Energy and Utilities Cloud and the energy company ' s customer information system to obtain monthly usage information. This specific integration provides the detailed consumption data needed for the graph.
These steps collectively enable the display of consumption history in a graphical format, enhancing the user experience on the Self-Serve Portal by providing valuable insights into energy usage. References = Salesforce documentation on Energy and Utilities Cloud and development guides for creating and integrating custom components within Salesforce communities offer insights into fulfilling such requirements: https://developer.
salesforce.com/docs

45. Frage
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