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| Section | Weight | Objectives |
|---|---|---|
| Design | 42% | - Integration and data migration strategy - Define success metrics and reporting - Solution design using best practices - Security, compliance and data access design - Healthcare data modeling |
| Discovery | 11% | - Gather functional and technical requirements - Define required capabilities and use cases - Identify customer personas and stakeholders |
| Deploy | 5% | - Manage mobile and user experience - Post-deployment monitoring and optimization - Pre-deployment validation and preparation |
| Implement | 42% | - Set up care programs, patient management and workflows - Installation and configuration of Health Cloud - Customize features for specific use cases - Configure applications and OmniStudio components |
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NEW QUESTION # 81
A pharma company runs personalized medicine programs and needs the ability to coordinate various steps involved in the process, like apheresis and infusion, Which Health Cloud capability should help the company with this program?
Answer: C
Explanation:
The pharma company needs to coordinate complex, multistep processes involved in personalized medicine programs, such as apheresis and infusion. Advanced Therapy Management (ATM) in Salesforce Health Cloud is specifically designed to address such requirements.
Features of Advanced Therapy Management:
Orchestrating Complex Workflows:
ATM enables organizations to manage and automate end-to-end workflows for advanced therapies, including CAR-T cell therapies and other personalized medicine programs.
Tracking Key Steps:
Tracks all critical steps in the patient's therapy journey, such as cell collection (apheresis), manufacturing, shipping, and infusion back into the patient.
Collaboration Across Stakeholders:
Facilitates real-time communication and collaboration among healthcare providers, manufacturers, and logistics partners.
Benefits for Personalized Medicine Programs:
End-to-End Visibility:
Provides a holistic view of the therapy process, ensuring transparency and reducing delays.
Compliance with Regulations:
Ensures that all data is tracked and managed securely, supporting compliance with healthcare regulations like HIPAA and GDPR.
Patient-Centric Care:
Enables personalized tracking and reporting to deliver better patient outcomes.
Reference:
Advanced Therapy Management Overview
Salesforce Health Cloud Use Cases
NEW QUESTION # 82
What is the best practice when transitioning an org from Service Cloud to HC?
Answer: C
Explanation:
Reference and details below.
According to the Health Cloud Implementation Guide, the best practice when transitioning an org from Service Cloud to Health Cloud is to approach it depending on how each customer uses their org. There is no one-size-fits-all solution for migrating from Service Cloud to Health Cloud, as each customer may have different requirements, use cases, and data models. Therefore, any of the other options may be used depending on the customer's needs and preferences.
NEW QUESTION # 83
A payer receives faxes for clinical review as part of the determination process. The payer needs Health Cloud to automatically capture the data from the documents received from patients and manage the end-to-end approval process.
Which two Health Cloud capabilities should a consultant recommend as a way to build this process?
Choose 2 answers
Answer: B,C
Explanation:
To automate the capture of data from faxes for clinical reviews and manage the approval process in Salesforce Health Cloud, the following capabilities are recommended:
1. Utilization Management (A):
Utilization Management in Health Cloud supports the payer's clinical review process by enabling workflows for reviewing medical necessity and care appropriateness.
It provides structured workflows for processing clinical documents, making it ideal for end-to-end determination and approval processes.
Features include care authorizations, review tracking, and decision management.
2. Intelligent Document Automation (C):
Intelligent Document Automation extracts data from documents (e.g., faxes, PDFs) and populates corresponding Salesforce records.
This capability reduces manual data entry, improves accuracy, and ensures data is automatically captured from the faxes received.
Paired with Salesforce workflows, it can trigger approvals or further reviews based on extracted data.
Why Other Options Are Incorrect:
B . Integrated Care Management: Focuses on patient care plans and coordination, not clinical review or payer processes.
D . Care Authorizations: Handles care approvals but does not support document data extraction or end-to-end review processes.
Reference:
Utilization Management in Health Cloud
Intelligent Document Automation Overview
NEW QUESTION # 84
How should a consultant at a large provider system model a patient in Health Cloud?
Answer: B
Explanation:
In Salesforce Health Cloud, modeling patients effectively is crucial for maintaining accurate and comprehensive healthcare records. For large provider systems, the recommended approach is to utilize Person Accounts to represent individual patients.
Understanding Person Accounts:
A Person Account in Salesforce is a special type of account that combines the characteristics of both an Account and a Contact into a single record. This structure is particularly beneficial in healthcare settings where the patient is both the individual receiving care (Contact) and the primary account holder (Account).
Advantages of Using Person Accounts in Health Cloud:
* Unified Patient Representation:
* Person Accounts provide a consolidated view of patient information, eliminating the need to manage separate Account and Contact records for the same individual.
* Alignment with Healthcare Data Models:
* Salesforce Health Cloud's data model is designed to work seamlessly with Person Accounts, ensuring compatibility with healthcare standards like FHIR (Fast Healthcare Interoperability Resources). This alignment facilitates interoperability with Electronic Health Record (EHR) systems and other healthcare applications.
* Enhanced Data Management:
* With Person Accounts, healthcare providers can efficiently manage patient demographics, contact information, medical history, and other critical data within a single record, streamlining administrative processes and improving data accuracy.
Implementation Considerations:
* Enabling Person Accounts:
* Person Accounts must be enabled in your Salesforce org. This process is irreversible and should be carefully planned. Consult Salesforce documentation and consider involving a Salesforce administrator or consultant to ensure proper setup.
* Data Migration:
* If transitioning from a system that uses separate Account and Contact records, plan for data migration to consolidate existing patient records into Person Accounts.
* Customization and Integration:
* Ensure that customizations and integrations within your Salesforce org are compatible with Person Accounts. Some third-party applications may require adjustments to work effectively with this data model.
References:
Patient Resource Mapping: Salesforce Health Cloud maps the FHIR Patient resource to Person Accounts, reinforcing the suitability of Person Accounts for patient representation.
Salesforce Developers
Clinical Data Model: Salesforce's Clinical Data Model aligns with FHIR standards and supports the use of Person Accounts for patient data management.
Salesforce Developers
By leveraging Person Accounts, large provider systems can achieve a streamlined and standardized approach to patient data management within Salesforce Health Cloud, enhancing care coordination and supporting interoperability across healthcare platforms.
NEW QUESTION # 85
An administrator is configuring security for a patient list.
Health Cloud Accredited Professional
Which three considerations should the administrator take into account to ensure proper access to the list?
Choose 3 answers
Answer: A,C,E
NEW QUESTION # 86
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