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| Section | Weight | Objectives |
|---|---|---|
| Operating Systems | 28% | - macOS, Linux, and Chrome OS basics
|
| Security | 28% | - Threats and mitigation
|
| Software Troubleshooting | 23% | - Mobile device troubleshooting
|
| Operational Procedures | 21% | - Safety and compliance
|
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NEW QUESTION # 70
When a user navigates to comptiaa.org, pop-up messages indicate that the computer is infected with adware. A technician scans the computer for malware and does not find an infection. Which of the following should the technician do before returning the computer to the user?
Answer: A
Explanation:
Clearing the browser's cached data and recent history removes malicious scripts or adware- related pop-ups stored in the cache, ensuring the issue is resolved before returning the computer.
NEW QUESTION # 71
When a user is in the office, web pages are loading slowly on the user's phone. Which of the following best explains this issue?
Answer: B
Explanation:
Degraded network service in the office, such as weak Wi-Fi signal or network congestion, is the most likely reason web pages are loading slowly on the user's phone.
NEW QUESTION # 72
An application's performance is degrading over time. The application is slowing, but it never gives an error and does not crash. Which of the following tools should a technician use to start troubleshooting?
Answer: D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Resource Monitor provides real-time monitoring of system performance and resource usage, including CPU, memory, disk, and network usage. It helps technicians identify performance bottlenecks (e.g., high memory or CPU usage) that can cause slowdowns in applications over time without producing crash errors.
A: Reliability history logs application crashes or errors - not helpful if the app doesn't crash.
B: Computer Management is a broad utility with limited real-time monitoring capability.
D: Disk is too vague - tools like CHKDSK can help with disk errors but not general performance degradation.
Reference:
CompTIA A+ 220-1102 Objective 3.2: Given a scenario, troubleshoot common personal computer issues.
Study Guide Section: System performance tools - Resource Monitor, Task Manager
NEW QUESTION # 73
A technician needs to prevent accidental access to Wi-Fi networks available in a shared office space. The BYOD and company-owned devices already have Wi-Fi settings configured via MDM solutions. Which of the following settings should the technician change?
Answer: A
Explanation:
The correct answer is B. SSID configuration, because controlling SSID visibility and behavior directly affects which wireless networks devices can see and attempt to join. In shared office environments, multiple Wi-Fi networks may be present, increasing the risk of users accidentally connecting to the wrong network.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, SSIDs define how wireless networks are advertised and discovered. By modifying SSID settings-such as disabling broadcast or restricting auto-join behavior-technicians can prevent devices from attempting to connect to unauthorized or unintended networks.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide explains that MDM solutions often preconfigure approved wireless profiles. Adjusting SSID configuration ensures devices only recognize and connect to sanctioned networks, reducing accidental associations and security risks.
The Mike Meyers / Mark Soper Lab Manual clarifies that IP filtering, content filtering, and port forwarding are network traffic control mechanisms. They do not prevent a device from seeing or attempting to connect to nearby Wi-Fi networks.
Because the goal is to prevent accidental Wi-Fi access, not filter traffic after connection, modifying SSID configuration is the correct and most effective solution.
NEW QUESTION # 74
A company wants to enforce the following browser requirements:
* Administrators can add URLs to the Trusted URL list
* Passwords will not be stored through the browser
* When the browser is closed, all history will be saved
* Browser security will be set to high
* Specific URLs or ratings will be restricted from access
Which of the following is the best for the technician to configure?
Answer: B
Explanation:
The correct answer is C. Browser policy, because the listed requirements apply specifically to browser-level behavior and settings, not general network traffic or system-wide configuration. Browser policies allow administrators to centrally control how browsers behave on managed systems.
The Quentin Docter - CompTIA A+ Complete Study Guide explains that modern browsers support administrative templates or policies that govern password storage, trusted sites, security levels, history handling, and URL restrictions. These policies ensure consistent behavior across all user systems without relying on manual configuration.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide clarifies that while Group Policy can deploy browser policies, the object being configured is still the browser itself. The question asks what is best to configure, not how it is delivered. Browser policies directly control password management, trusted URLs, and security zones.
The Mike Meyers / Mark Soper Lab Manual further notes that web proxies and gateways filter traffic at the network level and cannot control local browser features such as password storage or history retention.
Because every listed requirement is a browser-specific control, the most accurate and targeted solution is Browser policy, making C the correct answer.
NEW QUESTION # 75
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