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| Section | Weight | Objectives |
|---|---|---|
| Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Enabling Resilient Operations | 10% | - Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management |
| High-Velocity IT Concepts and Digital Enterprise | 25% | - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle |
| Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Enabling Valuable Investments | 15% | - Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices |
| Enabling Fast Development | 15% | - Automation, cloud-native practices, and rapid deployment - Agile, DevOps, and continuous integration/delivery practices |
| Guiding Principles and Foundational Concepts for Velocity | 20% | - Lean, agile, resilient, and continuous principles - Ethics, safety culture, lean culture, Toyota Kata - Service-dominant logic, design thinking, complexity thinking |
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NEW QUESTION # 57
How can a service provider BEST improve its use of the 'capacity and performance management' practice to achieve more 'resilient operations'?
Answer: A
Explanation:
The capacity and performance management practice can best improve resilient operations by assessing improvement opportunities to reduce technical debt, which minimizes performance risks, prevents failures, and strengthens overall system stability.
NEW QUESTION # 58
How can the 'business analysis' practice contribute to a loosely coupled system architecture?
Answer: D
Explanation:
The business analysis practice contributes to a loosely coupled system architecture by translating user needs into requirements for each component, ensuring components are designed with clear boundaries and interoperability, which supports loose coupling.
NEW QUESTION # 59
A financial services organization must be able to demonstrate to regulators, at any time, that its automated deployment pipeline enforces required controls.
Which high-velocity IT objective does this MOST directly support?
Answer: B
Explanation:
Assured conformance is concerned with satisfying governance, risk, and compliance requirements. Techniques such as the DevOps audit defense toolkit embed controls into the delivery pipeline so that evidence of compliance is generated continuously and automatically, rather than through periodic manual audits.
NEW QUESTION # 60
An organization's efforts to maintain high levels of availability have significantly impacted its ability to make fast and frequent changes.
Which action BEST represents how the 'availability management' practice can support both of these aims?
Answer: C
Explanation:
Site reliability engineering (SRE) techniques within the availability management practice balance availability with the need for speed and frequent change. SRE applies error budgets and automation to maintain resilience while enabling rapid delivery.
NEW QUESTION # 61
A service provider provides a cloud-based social media tool to many service consumers. It is essential that the service is reliable and has very few failures. Recently there have been issues where the performance dropped to unacceptable levels following service updates. Some technical staff claim this is due to unexpected patterns of business activity.
How can the 'capacity and performance management' practice contribute to resolving the issues?
Answer: D
Explanation:
Capacity and performance management ensures that services can meet current and future demand by analysing usage patterns and forecasting workload. Incorporating demand forecasting into the definition of done ensures that new or updated services are assessed against expected usage before release, helping prevent performance degradation caused by unexpected business activity patterns.
NEW QUESTION # 62
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