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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Software Troubleshooting23%- Mobile and application troubleshooting
  • 1. Fix application crashes and freezes
  • 2. Resolve connectivity problems
  • 3. Troubleshoot mobile OS issues
- Operating system troubleshooting
  • 1. Resolve boot and startup issues
  • 2. Troubleshoot performance problems
  • 3. Fix application and driver errors
- Security-related troubleshooting
  • 1. Identify malware symptoms
  • 2. Recover compromised systems
  • 3. Resolve unauthorized access issues
Topic 2: Security28%- Security best practices
  • 1. Perform data destruction and disposal
  • 2. Apply least privilege principles
  • 3. Implement physical security measures
- Threat prevention
  • 1. Prevent phishing and social engineering
  • 2. Secure end-user devices
  • 3. Detect and remove malware
- Security fundamentals
  • 1. Configure wireless security
  • 2. Apply encryption technologies
  • 3. Implement authentication and access controls
Topic 3: Operating Systems28%- Windows tools and utilities
  • 1. Use Task Manager and Device Manager
  • 2. Manage disks and partitions
  • 3. Use Command Prompt and PowerShell
- OS installation and configuration
  • 1. Manage mobile operating systems
  • 2. Configure macOS and Linux
  • 3. Install and configure Windows
- File systems and maintenance
  • 1. Configure backup and recovery
  • 2. Perform OS updates and upgrades
  • 3. Manage file systems and permissions
Topic 4: Operational Procedures21%- Backup and disaster recovery
  • 1. Perform disaster recovery procedures
  • 2. Implement backup strategies
  • 3. Verify data integrity
- Safety and compliance
  • 1. Understand environmental impacts
  • 2. Handle hazardous materials properly
  • 3. Follow workplace safety procedures
- Documentation and professionalism
  • 1. Maintain accurate documentation
  • 2. Use professional communication skills
  • 3. Follow change management procedures

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q206-Q211):

NEW QUESTION # 206
An organization is experiencing an increased number of issues. A technician notices applications that are not installed by default. Users are reporting an increased number of system prompts for software licensing. Which of the following would the security team most likely do to remediate the root cause?

Answer: A

Explanation:
When users have local administrative rights, they can install unauthorized applications - leading to licensing prompts, unsupported software, and potential security risks. By removing users from the local Administrators group, installations require elevated credentials, ensuring that only approved software is installed and reducing these recurring issues.


NEW QUESTION # 207
A network technician notices that most of the company's network switches are now end-of-life and need to be upgraded. What should the technician do first?

Answer: C


NEW QUESTION # 208
A popular game frequently freezes and crashes on a mobile phone. The user updates the OS, but the issue persists. The device is one year old and has plenty of free storage space. Which of the following is the most appropriate first step to troubleshoot this issue?

Answer: C

Explanation:
The correct answer is A. Reinstalling the application, because the issue appears to be application-specific rather than system-wide. The problem only affects one game, the operating system is fully updated, and there are no storage constraints. These indicators strongly suggest corrupted application data or a faulty app installation.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, when a single application crashes repeatedly, the first recommended troubleshooting step is to remove and reinstall the app. This clears corrupted files, resets application settings, and ensures the latest compatible version is installed.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide emphasizes that factory resets should only be used as a last resort, as they are disruptive and erase user data. Disabling background applications may help performance issues but does not typically resolve persistent crashes tied to one specific app.
The Mike Meyers / Mark Soper Lab Manual further clarifies that date and time misconfiguration usually affects authentication or certificate validation, not game stability.
Because the symptoms are isolated to a single application and basic system factors have already been ruled out, reinstalling the application is the most appropriate first troubleshooting step, making A the correct answer.


NEW QUESTION # 209
A high percentage of users at an office store documents on their local computers. The office needs to migrate to the next version of Windows. Which of the following methods should a technician use?

Answer: D

Explanation:
The correct answer is C. In-place upgrades, because this migration method preserves existing user data, applications, and settings while upgrading the operating system to a newer version. Since a large percentage of users store documents locally, maintaining those files during the upgrade is a key requirement.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, an in-place upgrade replaces the operating system files while keeping user profiles, installed applications, and local data intact. This significantly reduces the risk of data loss and minimizes disruption to users.
The Travis Everett & Andrew Hutz - CompTIA A+ All-in-One Exam Guide explains that clean installs erase the existing OS and require data backup and restoration, which is time-consuming and risky when users store files locally. Zero-touch deployments are automated but typically rely on standardized images and centralized data storage, which does not align with this scenario.
The Mike Meyers / Mark Soper Lab Manual reinforces that in-place upgrades are ideal when preserving user environments is a priority and when systems already meet the requirements for the newer OS.
Because the goal is to upgrade Windows while retaining locally stored documents, in-place upgrades are the most appropriate solution, making C the correct answer.


NEW QUESTION # 210
After using a third-party disk optimization software package, a technician restarts a laptop and receives the message "No operating system found." The technician verifies that the BIOS properly recognizes the SSD.
Which of the following should the technician do next?

Answer: D

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Disk optimization tools can sometimes corrupt theMaster Boot Record (MBR). If BIOS sees the drive but can
' t boot, repairing the MBR using installation media is the correct next step.
FromAll-in-One Exam Guide:
"When BIOS recognizes the drive but no OS is found, the issue is often with the boot record. Use installation media to access recovery tools and repair the MBR or boot loader."


NEW QUESTION # 211
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