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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Workspace Administration	- User provisioning and identity management - Slack workspace setup and configuration
Channel and Collaboration Management	- Channel structure and governance - Messaging and collaboration features
Security and Compliance	- Data retention and compliance settings - Authentication and access controls
Integrations and App Management	- Slack app installation and management - Salesforce and third-party integrations
Troubleshooting and Support	- Common workspace issues resolution - Admin tools and diagnostic capabilities

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Salesforce Certified Slack Administrator Sample Questions (Q69-Q74):

NEW QUESTION # 69
You're an admin for your company's Slack Enterprise Grid org.
There are now too many social channels in a single workspace, and employees report difficulty finding relevant customer information.
What do you recommend as a next step?
(Select the best answer.)

A. Delete or consolidate some of the social channels since there are too many.
B. Create a new Social workspace, and move the relevant channels to that workspace.
C. Create a new Social workspace, and make all the channels multi-workspace.
D. Delete social channels that have been inactive for more than 90 days.

Answer: B

Explanation:
Slack recommends:
"When social channels overwhelm the workspace and impact findability of work-related content, creating a separate workspace for social and community discussions helps maintain focus and discoverability." Simply deleting channels (B, D) risks damaging community culture. Making channels multi-workspace (A) doesn't solve workspace clutter - it just duplicates visibility.
(Reference: Slack Administration Study Guide - Workspace Design for Scalability and Discoverability)
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NEW QUESTION # 70
You're an Org Admin who is tasked with auditing all guest accounts in your company's Slack Enterprise Grid organization. The organization consists of two workspaces.
What is the most efficient way for you to gather this information?
(Select the best answer.)

A. Export the data from the Members section of the org analytics dashboard.
B. Export the data using the Export Data tab in the org administration dashboard.
C. Open a ticket with Slack's Customer Experience team to see which guest accounts are active.
D. Gather the data from the Manage Members section of each workspace's administration dashboard.

Answer: A

Explanation:
Slack Enterprise Grid provides an Org-level Members analytics section where you can view and export detailed information about all users, including guest accounts.
"Org Admins and Org Owners can export member lists from the Org analytics dashboard, including guest account details like type (single-channel or multi-channel), status, and associated workspaces." Gathering from each workspace (A) is inefficient and manual. Exporting from the Export Data tab (D) relates to message and file exports, not member data. Opening a ticket with Slack (B) is unnecessary for this standard administrative task.
(Reference: Slack Administration Study Guide - Org Analytics and Member Exports)
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NEW QUESTION # 71
Camdin is a Workspace Owner whose last day with the company is Friday, April 1st. Cortez, a fellow Workspace Owner, plans to deactivate Camdin's account at the end of that day.
What will happen?

A. The account will change to "Inactive"; after 72 hours, Camdin will lose access to Slack.
B. The account will be deactivated; Camdin will be signed out immediately and will not be able to log back in.
C. Cortez will not be able to deactivate the account; he will need to ask a Workspace Admin to deactivate it for him.
D. Cortez will not be able to deactivate Camdin's account; only the Primary Owner can deactivate a Workspace Owner.

Answer: D

Explanation:
In Slack, only the Primary Owner has the ability to deactivate other Workspace Owners.
Slack documentation states:
"Only the Primary Owner can deactivate or transfer ownership of another Workspace Owner's account." Thus, Cortez, despite being a Workspace Owner himself, cannot deactivate Camdin's account.
(Reference: Slack Administration Study Guide - Workspace Roles and Account Deactivation)
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NEW QUESTION # 72
An IT administrator at Watch Corp is responsible for launching Slack to the company. The security team has outlined the importance of keeping all applications on all devices updated to the latest version.
How should the IT administrator roll out Slack?

A. Send an announcement to the company, communicating the steps for how to download and update the Slack app, and outlining why it is important for the security team.
B. Install the Slack Desktop App to all of their employees' machines, disabling automatic updates.
C. Install the Slack Desktop App to all of their employees' machines, allowing automatic updates.
D. Propose that users only use Slack in a browser, so employees only have to worry about updating their browser.

Answer: C

Explanation:
Slack's best practice for maintaining security is:
"Deploy the Slack desktop app to users and allow automatic updates to ensure that users are always running the latest, most secure version." Disabling updates (Option B) would increase security risks. Browser usage alone (Option A) is insufficient for a full Slack experience, and Option D relies too much on user compliance instead of ensuring deployment at scale.
(Reference: Slack Administration Study Guide - Deployment and Security Best Practices)
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NEW QUESTION # 73
You're an Org Admin at a security-conscious financial services company. You're rolling out Enterprise Mobility Management (EMM) across the organization.
Leadership asks if it is possible to require guests to use the Slack for EMM app.
How should you respond to this request?
(Select the best answer.)

A. Guests are required to use the Slack for EMM app by default.
B. Guests can only login through the desktop app to access your workspaces.
C. It's not possible to require guests to use the Slack for EMM app.
D. Guests can be required to use the Slack for EMM app.

Answer: C

Explanation:
Slack's documentation on EMM policies specifies:
"Enterprise Mobility Management (EMM) requirements apply only to full members of your Slack organization. Guest accounts (Single-Channel or Multi-Channel Guests) are not required to use the Slack for EMM app." Thus, guests are exempt from EMM enforcement. Options B and C incorrectly state guests can be controlled via EMM. D is unrelated.
(Reference: Slack Administration Study Guide - EMM and Guest Account Behavior)

NEW QUESTION # 74
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