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Salesforce Plat-UX-102 Exam Syllabus Topics:

SectionWeightObjectives
Design30%- Collaboration
  • 1. Given a scenario of disparate business and technical deliverables within a design/build team, facilitate productive collaboration
- Business and Technical Capabilities
  • 1. Given a scenario, determine the technical and business capabilities that underpin the delivery of vision to solution
- Vision and Roadmap
  • 1. Given an aligned vision, create a roadmap for implementation that is feasible and holds true to the vision in every iteration
Leveraging Adjacent Roles/Skills19%- Knowledge and Skill Infusions
  • 1. Given a scenario, determine the knowledge and skill infusions needed in the creation of a vision
Discovery32%- Research Methods
  • 1. Identify appropriate research methods for the scenario
  • 2. Synthesize research findings to inform strategy
- Value of Strategy Design
  • 1. Given a scenario, identify the relevant discovery research activities
  • 2. Explain the value of strategy design within the Salesforce ecosystem
  • 3. Determine the appropriate design methods and tools to use based on the scenario
- Ethics and Values
  • 1. Given a scenario, advocate for ethics and values on behalf of both users and the organization

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Salesforce Certified Platform Strategy Designer Sample Questions (Q13-Q18):

NEW QUESTION # 13
Cloud Kicks (CK) has developed a successful commerce solution for its customers in the health space o creation of an artificial intelligence (AI)-based recommendation engine. There are privacy concerns.
What should a strategy designer suggest that would provide a focus on AI concerns?

Answer: C

Explanation:
The best suggestion that would provide a focus on AI concerns for a company that develops an AI-based recommendation engine is to publish a publicly accessible set of ethical principles and guides, as this demonstrates transparency, accountability, and commitment to ethical AI practices. Creating a focus group among internal stakeholders or evaluating multiple AI vendors may not address the privacy concerns of the customers or the public.


NEW QUESTION # 14
During requirements discovery for a new mobile app for Cloud Kicks, different business units are proposing conflicting requirements for some of the key use cases. which methodology should be used to resolve conflicts and promote consensus?

Answer: C

Explanation:
The methodology that should be used to resolve conflicts and promote consensus among different business units is a prioritization matrix. A prioritization matrix is a tool to evaluate and compare requirements based on two or more criteria, such as impact, effort, urgency, or importance. Requirements that score high on the chosen criteria are usually prioritized, while requirements that score low are usually deprioritized or eliminated. A prioritization matrix can help different business units reach a common understanding and agreement on the most critical and valuable requirements for the key use cases. A journey map or a SWOT analysis may not be effective for resolving conflicts or promoting consensus, as they do not provide a clear and objective way to rank requirements.


NEW QUESTION # 15
Cloud Kicks (CK) notices a significant customer churn due to a disconnect between product features and user needs.
Which course of action should CK's strategy designer propose to improve the situation"?

Answer: A

Explanation:
The strategy designer should propose facilitating a co-creation workshop to help generate ideas grounded in research insights, to improve the situation of customer churn due to a disconnect between product features and user needs. A co-creation workshop is a method that involves collaborating with stakeholders and users to ideate and prototype solutions based on research findings and user feedback. It helps create solutions that are aligned with user needs and expectations, and increase user engagement and satisfaction. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/facilitate-a-co-creation-workshop


NEW QUESTION # 16
The design team at Cloud Kicks is making the case for analogous research as part of the design process for a brand new experience.
What should analogous research help them accomplish?

Answer: A

Explanation:
Analogous research is a type of research that involves looking at examples from other domains or industries that have similar challenges or goals as the design project. It helps generate unexpected ideas and increase empathy by exposing the design team to different perspectives and solutions. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/conduct-analogous-research


NEW QUESTION # 17
The design team is working on a high-fidelity prototype to create a more enjoyable user experience. The development team is busy and focused on the build, so the design team wants to engage them efficiently.
What is a key reason why they would engage the developer team?

Answer: C

Explanation:
The key reason why the design team would engage the developer team is to validate technical limitations. Technical limitations are constraints or challenges that affect the feasibility or viability of a solution, such as platform capabilities, integrations, performance, security, or scalability. The design team should consult with the developer team to understand and address these limitations, and ensure that the solution is realistic and achievable. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/engage-technical-stakeholders


NEW QUESTION # 18
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