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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Topic 1: Security and Compliance	- Authentication and access controls - Data retention and compliance settings
Topic 2: Channel and Collaboration Management	- Messaging and collaboration features - Channel structure and governance
Topic 3: Workspace Administration	- User provisioning and identity management - Slack workspace setup and configuration
Topic 4: Integrations and App Management	- Salesforce and third-party integrations - Slack app installation and management
Topic 5: Troubleshooting and Support	- Common workspace issues resolution - Admin tools and diagnostic capabilities

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Salesforce Certified Slack Administrator Sample Questions (Q96-Q101):

NEW QUESTION # 96
Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?

A. The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message
B. Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses
C. The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
D. The number of messages posted in the #help-hr triage channel over the past 30 days

Answer: C

Explanation:
The most accurate approach is to use Slack's analytics to compare direct message usage across different workspaces.
Slack documentation states:
"Workspace-level analytics allow Admins to view the percentage of messages sent via direct messages versus public or private channels. Comparing this across teams highlights differences in Slack usage patterns." Only option A directly provides a comparative analysis to see if HR's behavior is different from the rest of the org.
(Reference: Slack Administration Study Guide - Workspace Analytics and Communication Patterns)

NEW QUESTION # 97
You're a Slack admin reviewing an approval request for an app to be used in your organization.
You notice that a particular app requires permission to "Send messages as @bot." Which bot scope will need to be assigned to the app to grant the requested permission?
(Select the best answer.)

A. chathistory
B. admin.apps:write
C. chat:write
D. admin.conversations:read

Answer: C

Explanation:
According to Slack's API documentation:
"The chat:write scope allows an app to send messages as @bot into channels, groups, and DMs where the app is authorized." admin.apps:write (B) relates to managing apps, not sending messages. admin.conversations:read (C) relates to reading conversations at admin level. chathistory (D) relates to reading message history.
(Reference: Slack Administration Study Guide - App Scopes and Permissions)
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NEW QUESTION # 98
You're a Workspace Owner who recently launched Slack at your company. Google Calendar is one of the essential productivity apps used by everyone in the company. You want to ensure that your colleagues can all access their Google Calendars from Slack.
What is the best way to enable the Google Calendar app for all members of your workspace?
(Select the best answer.)

A. Connect Google Calendar to your company's email domain, and enable domain-wide authentication for Google Calendar app in Slack to automatically install the app for all users.
B. Use the Admin API to automate approvals for Google Calendar app requests.
C. Pre-approve the Google Calendar integration so users have the option to easily enable their own calendar apps.
D. Direct all users to integrate their Google Calendar app by posting instructions in your #announcements channel and linking to the app's page in the Slack Apps Directory.

Answer: A

Explanation:
To ensure that all users have seamless access to Google Calendar within Slack:
"Enable domain-wide authentication for Google Calendar in Slack. This ensures the app is automatically installed and authorized for all users without requiring manual setup." Pre-approving (C) still requires individual installation by users. Posting instructions (A) is manual and inconsistent. Using Admin API (D) helps manage app requests but does not guarantee seamless access.
(Reference: Slack Administration Study Guide - Managing Apps and Domain-Wide Authentication)

NEW QUESTION # 99
You're an Org Admin for a company with only one Slack workspace. A teammate will be starting a new, complex project and requests a new workspace.
Which action should you take first before creating a new workspace? (Select the best answer.)

A. Ensure you have an available resource to serve as a Workspace Admin.
B. Confirm the channel naming conventions they might use.
C. Determine if the project team is using Slack workflows to automate processes.
D. Identify the tools the project team plans to use to track their progress.

Answer: A

Explanation:
Slack best practice states:
"Before creating a new workspace in Enterprise Grid, make sure you have a Workspace Admin available to manage settings, users, and day-to-day operations." Without a responsible Workspace Admin, new workspaces can become chaotic or mismanaged.
(Reference: Slack Administration Study Guide - Workspace Creation Best Practices)
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NEW QUESTION # 100
Which Slack plan(s) support the Legal Holds feature?

A. Free, Pro, Business+ and Enterprise Grid
B. Business+ and Enterprise Grid
C. Enterprise Grid only
D. Pro, Business+ and Enterprise Grid

Answer: C

Explanation:
According to Slack's official documentation regarding Legal Holds:
"The Legal Holds feature is only available on the Enterprise Grid plan. Legal holds allow Workspace Owners and Org Owners to preserve messages and files of specific users for compliance and legal purposes." Legal Holds are a critical feature for enterprises with compliance requirements, and they are not available on the Free, Pro, or Business+ plans.
(Reference: Slack Administration Study Guide - Security, Compliance, and Legal Holds)
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NEW QUESTION # 101
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