2026 ServiceNow Professional CIS-ITSM: Free Certified Implementation Specialist - IT Service Management Pdf Guide

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ServiceNow CIS-ITSM Exam Syllabus Topics:

Topic	Details
Topic 1	Basic and advanced features in baseline installation of the current release Relationships among application tables
Topic 2	Selection of appropriate features and functions to meet business requirements Roles and default Access Controls
Topic 3	Basic and advanced operations performed by users and the system Key tables used in the application
Topic 4	Primary application components (Script Includes, Business Rules, etc.) State model and default process flow
Topic 5	Functionality and features added or changed in the current release Key Performance Indicators and Benchmarks

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Latest CIS-ITSM Test Sample - CIS-ITSM Valid Exam Book

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Aim of the Certificate Exam

Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
Differentiate individual in a crowded job market
Empower individuals to execute tasks with confidence and skill

The CIS-ITSM Certification is ideal for IT professionals who are responsible for implementing and managing ITSM processes using ServiceNow’s ITSM application. This includes IT managers, ITIL practitioners, IT consultants, and ServiceNow administrators. Certified Implementation Specialist - IT Service Management certification demonstrates the candidate’s knowledge and skills in implementing ITSM processes using ServiceNow’s ITSM application, which is a widely used ITSM tool in the industry.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q95-Q100):

NEW QUESTION # 95
Which of the following are valid problem states? (Choose all that apply.)

A. New
B. Pending
C. On Hold
D. Fix in progress
E. Canceled

Answer: A,D

NEW QUESTION # 96
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.
What would be the next step for this problem?

A. Problem Manager clicks Re-Analyze on the Problem record
B. Administrator clicks Re-Open on the Problem Record
C. Problem Assignee clicks Re-Open on the Problem record
D. If 7 days has passed, since the Problem was closed, it cannot be re-opened

Answer: A

NEW QUESTION # 97
Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user's profile only has the Read permission for cases.
What can the user expect regarding their ability to edit product support cases?

A. The user will NOT be able to edit product support cases.
B. The user will be able to edit product support cases.
C. The user will only be able to edit cases manually shared with them.
D. The user will only be able to edit the cases that they created.

Answer: A

NEW QUESTION # 98
According to ServiceNow, ChangeRequestStateModel_standard script include is meant to be modified by customers.

A. False
B. True

Answer: B

NEW QUESTION # 99
An Apex class does not achieve expected code coverage. The testSetup method explicitly calls a method in the Apex class.
How can the developer generate the code coverage?

A. Verify the user has permissions passing a user into System.runAs().
B. Call the Apex class method from a testMethod instead of the testSetup method.
C. Use system.assert() in testSetup to verify the values are being returned.
D. Add @testVisible to the method in the class the developer is testing.

Answer: B

Explanation:
Explanation

NEW QUESTION # 100
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