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Salesforce Plat-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Best Fit Solutioning27%- Gather, analyze and simplify business requirements
- Map requirements to appropriate OmniStudio tools
- Design solutions using OmniStudio best practices
Data Tools23%- Design DataRaptors and Integration Procedures
- Purpose and benefits of DataRaptors and Integration Procedures
- Calculation Matrices and Procedures: use and benefits
FlexCards23%- Collect and organize customer 360 information
- Capabilities, use cases and purpose of FlexCards
- Design FlexCards to meet requirements
OmniScripts27%- Map business processes to OmniScript components
- Structure and components of OmniScripts
- Validate and align OmniScript processes with requirements

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Salesforce Certified Omnistudio Consultant Sample Questions (Q117-Q122):

NEW QUESTION # 117
A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:
* Allow the user to enter contact and address information
* Require the user to enter age, gender, and optionally income bracket
* Compute a discount percentage per product based on the customer data provided
* Save the list of suggested products including discounts
Which three OmniStudio tools should the consultant use to design a solution that meets these requirements?
Choose 3 answers

Answer: A,B,D

Explanation:
The correct OmniStudio tools to design a solution that meets these requirements are OmniScript, Calculation Procedures and Matrices, and OmniStudio Action. OmniScript can be used to create a user interface for capturing customer information and displaying suggested products. Calculation Procedures and Matrices can be used to compute the discount percentage per product based on the customer data provided. OmniStudio Action can be used to save the list of suggested products including discounts to Salesforce or an external system. Integration Procedures are not needed for this scenario, as there is no data integration involved.
FlexCard is not relevant for this scenario, as it is used to display contextual data on record pages.


NEW QUESTION # 118
How many levels deep can reusable OmniScripts be nested?

Answer: C

Explanation:
Reusable OmniScripts are OmniScripts that can be embedded within other OmniScripts to create modular and reusable components. They can be nested up to unlimited levels deep, as long as there are no circular references or conflicts between the parent and child OmniScripts.
The other options are not correct because:
* 2: This is too low and does not reflect the full potential of reusable OmniScripts.
* 5: This is also too low and does not reflect the full potential of reusable OmniScripts.
* 1: This is incorrect and does not make sense, as reusable OmniScripts are meant to be nested within other OmniScripts.


NEW QUESTION # 119
A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?
Choose 3 answers

Answer: A,D,E

Explanation:
Based on the user analysis exhibit, the three actions that should appear on the card are: verify a transaction, request higher limit, and make a payment. These actions have the highest frequency and importance scores among the six actions listed. The other actions, such as view credit score history, view statements, and view rewards, have lower frequency and importance scores, and can be accessed through other means


NEW QUESTION # 120
A consultant needs to design an OmniScript to capture the following information:
- Select one payment method from a list of options
- Enter the address information with autocomplete
- Enter a phone number
Which OmniScript elements should be used to capture this information?

Answer: D

Explanation:
The correct OmniScript elements to capture the information are Select, TypeAhead, and Number.
Select allows the user to choose one option from a list of values, TypeAhead provides autocomplete suggestions for address fields, and Number validates that the input is a numeric value. Radio, Multi- Select, and Checkbox are not suitable for single selection scenarios.
Geolocation is not an OmniScript element, and Telephone is not a valid data type for phone numbers.


NEW QUESTION # 121
A company is designing a new console for contact center agents. The cards in the console need to display the following:
- "Ope"; cases with case description, case open date, case type,
assigned to and priority fields. Open should be highlighted with a red
border.
- "Awaiting Closure" cases with case description, last action taken
date, resolution, approval reason for closure, and assigned to fields.
These cases should be highlighted with a grey border.
- "Close"; cases with case description, resolution, case closed date
fields with alink to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

Answer: B

Explanation:
The consultant should design the FlexCard solution using card filter and multiple FlexCards to meet these requirements. A card filter is a property that determines which records are displayed in a FlexCard based on certain criteria. The consultant can use card filter to display only the cases with a specific status, such as Open, Awaiting Closure, or Closed. A FlexCard is a tool that can display data and actions in a card format. The consultant can create multiple FlexCards for each case status, and customize the fields and actions accordingly. The consultant can also use custom style to apply different borders for each case status


NEW QUESTION # 122
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