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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
  • 1. The characteristics of high-velocity IT
    • 2. Digital technology and digital organizations
      Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
      • 1. Customer and stakeholder value
        • 2. Feedback loops and continual improvement
          Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
          • 1. Business analysis
            • 2. Service validation and testing
              • 3. Information security management
                • 4. Deployment management
                  • 5. Architecture management
                    Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
                    • 1. Designing and delivering digital products
                      • 2. Operating and improving digital products
                        Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
                        • 1. Optimize and automate
                          • 2. Focus on value

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q73-Q78):

                            NEW QUESTION # 73
                            A service provider has engaged with a new service consumer who requires a mobile app to be developed so that they can exploit new markets. The service provider has appointed product owners to ensure that investments in new digital products are property justified.
                            How can the 'relationship management' practice help the product owners to achieve this objective?

                            Answer: A

                            Explanation:
                            The relationship management practice focuses on establishing and maintaining strong connections with stakeholders to ensure mutual understanding of needs, expectations, and priorities. By identifying and actively involving service consumer stakeholders, product owners can better understand business priorities for the mobile app, ensuring investments are properly justified and aligned with what delivers the most value to the consumer.


                            NEW QUESTION # 74
                            A team limits the number of work items allowed in each stage of its workflow and visualizes the flow of work on a board.
                            Which outcome is this MOST likely to achieve?

                            Answer: D

                            Explanation:
                            Kanban makes work visible and applies work-in-progress limits so that bottlenecks become apparent and are addressed. Restricting concurrent work reduces context switching and queuing, which shortens lead times and improves throughput, even though individual utilization may appear lower.


                            NEW QUESTION # 75
                            To increase resilience of IT systems, an infrastructure and platform management team has recently adopted the SRE approach. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
                            Which tool functionality will BEST help this team?

                            Answer: C

                            Explanation:
                            In an SRE approach, resilience is improved through automation that reduces downtime and enables rapid, reliable recovery from failures. Automating failover when a network link fails directly supports this by ensuring systems can automatically switch to a healthy path without manual intervention, improving service availability and fault tolerance.


                            NEW QUESTION # 76
                            An organization wants its teams to improve continually by setting a target condition, understanding the current condition, and then running small experiments toward the target.
                            Which approach is being described?

                            Answer: C

                            Explanation:
                            Toyota Kata is a structured improvement approach based on repeated cycles of understanding the direction, grasping the current condition, establishing the next target condition, and experimenting toward it. It builds an organizational habit of scientific thinking and continual improvement rather than relying on one-off improvement projects.


                            NEW QUESTION # 77
                            An organization uses digital technology to support its rapidly-changing business environment.
                            Software-defined Infrastructure is widely used, and the team managing the infrastructure struggles to keep up with daily operational activities.
                            Which technique would MOST help to resolve this situation?

                            Answer: D

                            Explanation:
                            AIOps applies machine learning and analytics to automate and enhance IT operations. In a highly dynamic, software-defined infrastructure environment, it helps the team cope with rapidly changing operational demands by detecting patterns, correlating events, and enabling automated responses. This reduces manual effort and improves the ability to manage high volumes of daily operational activity effectively.


                            NEW QUESTION # 78
                            ......

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