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| Certification Vendor: | Axelos (PeopleCert) |
|---|---|
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITIL-4-Foundation |
| Real Exam Qty: | 40 |
| Exam Price: | ~$280 USD |
| Exam Format: | Single Choice Multiple Choice |
| Related Certifications: | ITIL 4 Specialist ITIL 4 Strategist ITIL 4 Digital Leadership ITIL 4 Managing Professional |
| Certificate Validity Period: | Lifelong (requires renewal every 4 years with digital badge) |
| Exam Duration: | 60 minutes |
| Available Languages: | Italian, French, Chinese, German, Japanese, Spanish, Brazilian Portuguese, English |
| Passing Score: | 65% (26/40) |
| Sample Questions: | ITIL ITIL-4-Foundation Sample Questions |
| Exam Way: | Online proctored or in-person at testing centers (Pearson VUE) |
| Pre Condition: | No formal prerequisites required. Basic IT service management knowledge is recommended but not mandatory. |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-certification/itil-4-foundation |
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ITIL-4-Foundation (ITIL 4 Foundation) is an entry-level certification exam that is designed to test the foundational knowledge of IT service management practices as per the ITIL 4 framework. The ITIL 4 Foundation exam is aimed at professionals who are new to IT service management or those who are looking to expand their knowledge and understanding of ITIL 4 concepts and principles. The ITIL 4 Foundation certification is a globally recognized credential that demonstrates an individual's understanding of ITIL 4 practices and how they can be applied in an organization.
NEW QUESTION # 105
Which service transition process provides guidance about converting data into information?
Answer: D
NEW QUESTION # 106
Which gives a user access to a system?
Answer: D
NEW QUESTION # 107
When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?
Answer: C
Explanation:
Partners and suppliers are one of the four dimensions of service management that influence the effectiveness and efficiency of service delivery1. This dimension covers the relationships that an organization has with other organizations that are involved in the design, development, deployment, delivery, support, and improvement of services2. This dimension also includes the contracts, agreements, and policies that govern these relationships3. Reference: ITIL Foundation - ITIL 4 Edition, page 8; ITIL 4 - A Pocket Guide, page 19; ITIL 4 Practice Guide: Partner and Supplier Management, page 7.
NEW QUESTION # 108
A good way to apply the ITIL guiding principle 'focus on value' is to:
Answer: D
Explanation:
The ITIL guiding principle 'focus on value' states that everything an organization does should link back, directly or indirectly, to value for itself, its customers, and other stakeholders1. A good way to apply this principle is to understand why services are used by service consumers, what outcomes they enable, and how they contribute to value creation2. This helps to align the service provider's activities and resources with the needs and preferences of the service consumers3. References: ITIL Foundation - ITIL 4 Edition, page
6; ITIL 4 - A Pocket Guide, page 24; ITIL 4 Practice Guide: Focus on Value, page 9.
NEW QUESTION # 109
Which practice has the purpose of ensuring that the organization's suppliers and their performance and
managed appropriately to support the provision of seamless, quality products and services?
Answer: D
NEW QUESTION # 110
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