100% Pass 2026 EXIN ITILFNDv4: ITIL 4 Foundation–Efficient Current Exam Content

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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the activities of the service value chain- Deliver & Support
- Improve
- Plan
- Design & Transition
- Obtain/Build
- Engage
Topic 2: Know the purpose and key terms of 15 ITIL practices- Service Request Management
- Incident Management
- Release Management
- Change Control
- Continual Improvement
- IT Asset Management
- Service Desk
- Problem Management
- Relationship Management
- Supplier Management
- Service Configuration Management
- Service Level Management
- Monitoring and Event Management
- Deployment Management
- Information Security Management
Topic 3: Understand the key concepts of service management- Describe the key concepts of creating value with services
- Recall the definition of service, utility, warranty, customer, user, service management, sponsor
Topic 4: Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Optimize and automate
- Think and work holistically
- Start where you are
- Collaborate and promote visibility
- Progress iteratively with feedback
- Keep it simple and practical
- Focus on value
Topic 5: Understand the four dimensions of service management- Partners and Suppliers
- Information and Technology
- Organizations and People
- Value Streams and Processes
Topic 6: Understand the purpose and components of the ITIL service value system- Practices
- Continual Improvement
- Governance
- Guiding Principles
- Service Value Chain

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EXIN ITIL 4 Foundation Sample Questions (Q101-Q106):

NEW QUESTION # 101
What includes governance as a component?

Answer: B


NEW QUESTION # 102
Which is an example of a problem control activity?

Answer: B


NEW QUESTION # 103
A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

Answer: B


NEW QUESTION # 104
Which term is used to describe removing something that could have an effect on a service?

Answer: B

Explanation:
In IT service management, a change refers to any alteration to the IT environment that can affect services, including removing components that could lead to potential issues.


NEW QUESTION # 105
Which is an activity of 'problem identification'?

Answer: C


NEW QUESTION # 106
......

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