P.S.MogiExamがGoogle Driveで共有している無料の2026 Microsoft MB-240ダンプ：https://drive.google.com/open?id=1CBhAf-iSEs14E9mZ51DDnKTgpXNsAfll
当社の製品で使用されているテストソフトウェアは、WindowsのMB-240学習教材に最適です。これにより、コンピューターで最高の学習スタイルを楽しむことができます。また、MB-240認定ガイドでは、最新の科学技術を使用して、権威ある研究材料ネットワーク学習の新しい要件を満たしています。従来の学習方法とは異なり、MB-240学習教材の大きな利点は、ユーザーが学習計画を柔軟に調整できることです。 MB-240テスト問題の新しいデザインが、ユーザーの学習をより面白く、カラフルにすることを願っています。
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Microsoft MB-240試験に合格した個人は、クライアントのニーズを満たすためにDynamics 365フィールドサービスソリューションを実装および構成する能力を実証します。リソースと作業注文を効果的に管理し、在庫を設定および構成し、優れた顧客サービスを提供することができます。さらに、Microsoft認定を獲得した個人：Dynamics 365 Field Service Functional Consultant Associate Associate認証は、Microsoftによってフィールドサービス機能コンサルタントとして働くために必要なスキルと知識を持っていると認識されます。
もしあなたはIT業種でもっと勉強になりたいなら、MogiExamを選んだ方が良いです。MogiExamのMicrosoftのMB-240試験トレーニング資料は豊富な経験を持っている専門家が長年の研究を通じて開発されたものです。それは正確性が高くて、カバー率も広いです。MogiExamのMicrosoftのMB-240試験トレーニング資料を手に入れたら、成功に導く鍵を手に入れるのに等しいです。
MB-240試験は、Dynamics 365 Field Serviceソリューションの実装と構成の熟練度を示したい個人に最適です。また、Microsoft Dynamics 365分野でのキャリアアップにも最適です。認定試験は、候補者のフィールドサービスソリューションの設計と実装、サービス契約とサービスタスクの設定、リソースと在庫の管理、ワークオーダーの作成と管理能力をテストします。また、顧客エンゲージメント、分析、および他のMicrosoft製品との統合などのトピックもカバーしています。MB-240試験に合格することは、候補者のスキルと知識を認定し、求人市場での差別化に役立ちます。
質問 # 170
You need to create a purchase order for a thermal overload cooling fan for arefrigeration unit on the shopfloor.
After creating a purchase order, what are the five steps, in sequence, for completing the order and receivingthe products? To answer, move the appropriate actions from the list of actions to the answer area and arrangethem in the correct order.
正解：
解説：
質問 # 171
Case Study 1 - Litware, Inc
Overview. Company structure
Litware, Inc. is a multi-national home improvement retail company with stores around the world.
Litware, Inc. also offers various installation and repair services using a combination of employees and subcontractors.
Litware, Inc. has stores located throughout the United States and Canada. The company has three main types of stores:
1. DIY Stores are retail and contractor stores with supply items for DIY projects.
- Offer electrical, lightning and other home improvement items.
- Only offer delivery and installation services for major appliances.
2. Pro Stores offer design ideas for major home renovations.
- Staffed with design experts for every major category, expert installation services, service technicians, and site coordinators.
3. Home Improvement Stores offer the convenience of purchasing items available in the DIY stores, but also include the expert design, installation and repair services offered in the Pro Stores.
Overview. Staff
Each type of store has a different combination of designers, service technicians and installers.
DIY Stores
- Installers
- Work 8am-6pm Monday to Friday.
- Saturdays and Sundays are generally off days.
- Delivery
- Pick up at the local warehouse for each store.
- Delivery personnel have a rotating work schedule. Monday to Friday every other week.
Wednesday to Sunday every other week.
Pro Stores
- Designers
- Work various hours and days of the week.
- Assigned to a department based on skills and expertise.
- Installers
- Work 8am-6pm Monday to Friday.
- Assigned to a geographic region.
- Repair Technicians
- Normal work hours 8am-6pm Monday to Friday.
- Nights and weekends for emergencies only, based on availability.
- These are all subcontractors.
Home Improvement Stores
- Designers
- Assigned to a department based on skills and expertise.
- Delivery
- Pick up at the local warehouse for each store.
- Delivery personnel have a rotating work schedule. Monday to Friday every other week.
Wednesday to Sunday every other week.
- Installers
- Work 8am-6pm Monday to Friday.
- Assigned to multiple stores in a geographic region.
- Repair Technicians
- Normal work hours 8am-6pm Monday to Friday.
- Nights and weekends for emergencies only, based on availability.
- These are all subcontractors.
- Dispatchers
- Assigned to all territories in the region.
- Assign repair and installation work to technicians based on skill.
All internal delivery, repair and installation employees will utilize the Field Service mobile app.
Litware, Inc. employees will have full-service licenses, while subcontractors will not.
Overview. Regions
Dispatchers can see all work request data for their region, including resources.
The United States regions are:
Canadian regions are broken down by province where Litware, Inc. either has stores or provides services:
Existing Environment. Data management structure
Litware, Inc, store employees can see data within their region. This is to provide better support of customers and stores within the regions.
The current data access structure appears as follows:
Existing Environment. Field Service difficulties
Typical job assignment is as follows:
- Appliance Delivery & Hookup: 2 resources - subcontracted out
- Landscaping: minimum 2 resources. 1 expert
- Carpeting: 2-3 resources
- Tile Flooring: 2 resources
- Kitchen Cabinets: 3 resources
- Hardwood Flooring: 2 resources
- Repairs: 1-2 resources
A spreadsheet tracks the skills and certifications earned by each internal employee. They are:
The Skill Proficiency Model used at Litware, Inc. is as follows:
1- Novice
2 - Inexperienced
3 - Moderate Experience
4 - Experienced
5 - Expert/Certified
For each type of job, there must be at least one certified or highly experienced resource on the job. Their current system does not have a way to share technical documents and instructions with the technicians and have them review it while onsite.
All work is printed out and the provided to the resources. Contractors are currently emailed the job details to which they need to confirm availability. Contractors sometimes decline work. In some of these cases, the Litware, Inc. dispatch team does not react quickly to this information and the customer's work or delivery is delayed.
Existing Environment. Customer base
Currently all customers and their data are held in Dynamics 365 Finance and Operations (D365 F&O).
- Most store employees do not have access to this data as it is currently being implemented for backend features, such as inventory and invoicing.
- Designers and those scheduling can pull up a customer and their pending orders and installations, but they cannot see the payment details and terms.
85% of Litware's customers are households.
15% are construction-based companies that either purchase or hire Litware, Inc. for specific jobs.
- Most of these companies receive a 5-10% discount on supplies and 10% discount on labor.
- Some are Non-Profit Organizations (NPOs) and they receive a flat 15% discount.
Requirements. Planned changes
Litware, Inc. plans to implement Dynamics 365 Field Service. The requirements gathered during analysis are:
Work Orders and Scheduling
- Scheduling based on resource skill, and number of required resources based on job type and duration.
- Preventative Maintenance emergency calls take priority over other types of jobs.
- Schedule resources based on location, maximizing total work hours and then minimizing drive time.
- All HVAC down jobs require a resource to be onsite at the customer location within 2 hours, per contract terms.
- Some high-end HVAC systems can tell the company when the system is experiencing issues.
Alert dispatchers when this occurs if this feature is enabled and purchased.
- Set contractually obligated times for HVAC down jobs.
- Set reminders or see critical details to act on for a job.
- Ability to quickly book a job.
- Easily see when a resource is on Paid Time Off on the schedule board.
Service Contracts
- Set up and create a Preventative Maintenance (PM) type of contracts.
- PM contracts are only for HVAC systems. Semi-annual maintenance jobs should be created 30- days before they are to be scheduled.
- Preventative Maintenance
- Semi-annual inspections
- Discount on any required parts and additional labor.
- Include 24-hour emergency service calls at no-charge.
Extended Warranties
- Ability to setup and create an Extended Warranty type of contracts.
- Start when Manufacturer warranty ends.
- Can be purchased for 1, 2 or 3 years and include all parts and labor.
Products and Services
- Integration between D365 F&O and D365 Field Service.
- Implement a parts return process for any unused or defective part during an installation job.
- Multiple price lists will be used, based on region and customer type (retail, NPO, construction).
Resources
- Implement company holidays for US and Canada.
- Implement various pay types based on OT, Weekends/Holidays, Travel and Regular Time.
- Implement Paid Time Off.
Optimize resource schedules
- Access to jobs assigned for the day.
- Specialty equipment scheduled on work orders as needed.
System
- Geocoding will be activated throughout the system.
- Territories will be used for Accounts, Resources and Work Orders.
- Enable SharePoint integration.
Requirements. Technical requirements
Invoicing
- Send Work Order details to D365 F&O when a job is completed, and after internal reviews are performed.
- The system must track the price of resources based on holidays and after-hours scenarios at a rate of one and a half times the normal billing rate.
- Travel time is non-billable. Travel time should be captured as normal billing rate.
- A Delivery Fee of $75 is charged for each order.
- Subcontractor travel time is non-billable but is paid to the subcontractor company by Litware, Inc.
Resources
- Contractor technicians require access to work order and customer details once assigned to a booking. They do not have a license.
- Dispatchers need a schedule board for their region(s).
- Resources have access to view their skills, skill level and certification data.
- Certifications set to expire over the next 120 days should show highlighted in Yellow.
- Certifications already expired will show in Red.
- Resources will be notified when they enter or leave a job, or are assigned a job for the day.
- Resource booking automatically updated when they enter job site.
- High priority jobs will send an alert to the resources' phone and send them a text message.
- Resources assigned to a job where their skill level = 1 will be assigned to an experienced resource for 3 months.
- Resources on the job can use their smartphone to call and obtain assistance.
- Resources can access documents either online or offline.
Products and Services
- All parts removed from a customer's equipment must be returned to the Main warehouse.
- All parts not used or deemed defective during an installation must be returned to the originating warehouse.
- All appliances and parts will become part of the customer record.
- All products are received into the Main warehouse and then distributed to van stock for delivery or installation.
- All assets that have an expired manufacturer warranty should show a notification.
Work Orders
- The ability to have templates for work orders. Templates will provide guidance for technicians, and recommend products and default services.
- Work Orders created from a PM contract need to have a status = Service Contract.
- Work Orders created from an Extended Warranty contract need to have a status = Extended Warranty
- All HVAC down work orders must be set to high priority.
- All emergency, and contractual Work Orders must be created, reviewed and dispatched within 1 hour. A technician must be onsite within 2 hours.
- All Work Orders created from a PM are non-billable.
- All Extended Warranty jobs must include a flat service fee of $75.
Scheduling
- High Priority work orders for HVAC down cannot be moved once scheduled.
- Work Orders scheduled to technician(s) who do not have the desired skill set and level should show a warning.
- If scheduled, it will send an approval record to the manager to approve the assignment.
Approved are booked. Rejected are canceled and the dispatcher notified.
- Dispatchers will assign multi-day work orders, such as kitchen cabinets, bathrooms, landscaping, to the same group of resources for the duration of the work.
- All work orders for an existing asset, where the asset does not have an active manufacturer's warranty, or a valid extended warranty should show an alert upon scheduling.
- Resources should be optimized for high priority items, maximize their work hours and then minimize travel time.
Security and access
- Safeguards must be in place for the data on the Field Service Mobile app if a technician loses his mobile device.
- Technicians in the field should only see work orders scheduled for today.
- Field Service administrators need the ability to update the defaults for the schedule assistant.
Accounts
- NPO customers should be assigned the NPO pricing.
- NPO customers are tax exempt. They are the only customers that do not get charged tax on products or services.
- Construction-Based customers should be assigned the Construction-based pricing.
Drag and Drop Question
During requirement and design discussions, Litware, Inc. Subject Matter Experts (SMEs) discuss a specific scenario.
A customer purchases an HVAC system along with a 1-year service contract and a 3-year extended warranty. After 9 months, the system shuts down and the customer cannot get it started back up. The customer calls into Litware, Inc. to inform them the system is down and he needs a service technician to come out to fix the unit.
The SMEs want to know which functionality within Dynamics 365 Field Service can handle the scenario.
Which configuration steps should you take in each of the categories listed? To answer, drag the appropriate configuration to the correct category in the answer area. Each element may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.
正解：
解説：
質問 # 172
Drag and Drop Question
You are implementing Dynamics 365 Field Service at a landscape maintenance company.
You need to select the work order statuses in the correct order, from the creation of a work order to the delivered service at the customer location.
Which five statuses should you select in sequence? To answer, move the five statuses from the list of actions to the answer area. Arrange the five statuses in the correct order.
正解：
解説：
質問 # 173
You are a Dynamics 365 for Field Service Administrator. All Products have the Convert to Customer Asset field set to Yes.
Some users indicate products on a customer asset are not always becoming a customer asset. Users provide you with three scenarios.
You need to review the scenarios and provide the answers.
What happens to the product for each user scenario? To answer, drag the appropriate solution to satisfy each listed requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
正解：
解説：
Explanation:
質問 # 174
Case Study 6 - Wingtip Toys
Background information
Company overview
Wingtip Toys is a specialist prop fabrication company specializing in animatronic dinosaur sculptures. The sculptures are assets that belong to the company. The assets are painstakingly constructed over several years using proprietary techniques and require significant capital investment.
Staff members
Wingtip Toys has five staff members:
- The Chief Executive Officer (CEO)
- The prop master
- The robotics engineer
- The robotics intern
- You, the Power Platform administrator
Employees 2, 3, and 4 are field technicians. Customers pay a surcharge for technician travel time, so the CEO requires they are diligent in marketing themselves as "Travelling" on their Field Service mobile apps as soon as they begin driving to a site.
Assets overview
Customers - such as film studios, museums, and theme parks - usually lease assets on a long- term basis. Lease agreements are sold with regular maintenance, both cosmetic and technical.
Short-term rentals are also available for specific projects at theatres, events, or for filming on location.
The CEO has recently produced a barcode for each dinosaur currently in use. The new barcode should be applied to the inside of the sculpture's mouths at the next visit.
Dinosaur sculptures
All dinosaur sculptures have been added as assets. A custom choice type column named
"Species" has been added to the main form and is manually selected when a new asset is created.
The prop master asked you to create a custom page that will allow them to browse through all current and previous dinosaur sculptures; each displaying the sculpture name, completion data, species, and a small image.
The catalog should allow the user to drill down into further information about the asset and (if applicable) the account of the customer currently renting or leasing it.
Cosmetic work orders
Overview
Cosmetic work is always performed by the prop master, created automatically via agreements and scheduled by the CEO.
The "Cosmetic maintenance" incident type currently has four related products. Two of those are field service type products and two are service task types.
Dental check-up
Within the last few months, some customers have contacted Wingtip Toys to note that a tooth or two had fallen out of the dinosaurs' mouths. This is due to wear and tear on the roaring and chewing motions that customers can trigger.
The CEO wants to add dental check-up to the "Cosmetic maintenance" incident type to allow the prop master to prevent these incidences from occurring in the future where needed. This incident type has no associated cost to the customer.
Technical work orders
Overview
Technical work can be performed by either the robotics engineer or by the robotics intern, depending on the complexity level.
When a new work order is created manually, it must be triaged by the robotics engineer before it can be scheduled. Maintenance work orders created by agreements can be scheduled without triage.
The robotics intern only uses the Field Service mobile app to view upcoming jobs, whereas the robotics engineer uses the mobile app and the model-driven app.
If the intern is performing a work order, they must wait for the engineer to review and approve the notes before they can finish their work. The CEO requires that the intern records the time they spend waiting for the engineer using the Field Service mobile app. This will help the CEO monitor whether the duration required for work orders needs to be increased.
Inspections
As the dental check-up of dinosaurs can have technical implications, the robotics engineer works with you to create an inspection, which must be completed every time the process is completed.
The following image is a draft of the "Dental Check-up" inspection:
The engineer wants the inspection to appear to the prop master in their mobile app as per the above image. However, they also need to add the scanning of the new barcode sticker.
Further, the CEO requires completed inspections to be related to the correct dinosaur as part of their service history.
Additional requirements
Natural History Museum
The prop master has a cosmetic maintenance job scheduled for tomorrow at the Natural History Museum. This is their first maintenance job for two dinosaurs on lease - a diplodocus and a carnosaur. The CEO asks you to ensure that the prop master completes the new dental check-up for both dinosaurs during the visit.
Large parts of the museum do NOT have mobile data reception, nor Wi-Fi.
Offline requirements
The engineer uses offline first to monitor both work order assigned to themselves and to their intern. No custom offline profiles have been created.
Neither the prop master nor the intern have used the Field Service app offline before. The CEO requires that they only see their own work orders.
Configuration
The CEO wants the Species value to appear as the sub-title when selecting a primary asset on the work order main form.
You need to configure a push notification for the engineer to indicate that the intern is waiting for their feedback.
Automation
The intern has just begun completing work orders on their own. Once they have completed all items and performed their inspection, they need to wait for the engineer to review their work before they can mark the job as "Completed." This give the engineer an opportunity to assess whether something additional might be required.
New programming: dance firmware update
The robotics engineer has been working on a passion project - developing a program to allow a dinosaur to perform a high-energy dance routine.
When the engineer demonstrated the results on a newly finished Baryonyx sculpture during a staff meeting, the CEO was certain that some of their existing customers would want to commission a firmware update to their dinosaurs to allow the dance program to be installed as a special service.
New sales package
The CEO names the new programming the "Dino dance" package, a new category of work which requires a new price list.
The CEO will call customers and explain the new package to them. If customers are interested, the CEO wants to create an opportunity which can be converted into a work order.
Hotspot Question
You need to complete the cloud flow to send the push notification to the robotics engineer.
How should you configure the cloud flow's trigger? To answer, select the appropriate settings in the fields of the cloud flow.
NOTE: Each correct selection is worth one point.
正解：
解説：
質問 # 175
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P.S. MogiExamがGoogle Driveで共有している無料かつ新しいMB-240ダンプ：https://drive.google.com/open?id=1CBhAf-iSEs14E9mZ51DDnKTgpXNsAfll