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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Change Management and Enablement	17%	- Identify change impacts and risks - Develop change enablement strategies - Support adoption and training activities
Topic 2: Solution Design and Documentation	18%	- Translate requirements into Salesforce solution design - Create functional specifications and design documents - Map business processes to Salesforce capabilities
Topic 3: Requirements Gathering and Management	18%	- Document and manage requirements in version control - Distinguish between scope, requirements and user stories - Engage stakeholders to elicit, validate and prioritize requirements
Topic 4: User Stories and Acceptance Criteria	18%	- Document and maintain user stories - Write clear, testable acceptance criteria - Define components of effective user stories
Topic 5: Development Support and User Acceptance	12%	- Validate solution against requirements - Plan and execute user acceptance testing - Support solution development and clarify requirements
Topic 6: Customer Discovery	17%	- Document business processes and scope - Assess current state of existing products and processes - Define project scope based on business strategies, goals and challenges - Understand BA roles across implementation lifecycle

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Salesforce Certified Business Analyst Exam Sample Questions (Q137-Q142):

NEW QUESTION # 137
The project manager for a new project at Northern Trail Outfitters (NTO) wants the business analyst (BA) to obtain alignment on goals and strategies across NTO's organization, using NTO's documentation, the BA begins to understand NTO's strategies but needs more information.
Which methodology should help the BA obtain the required information?

A. SMART (Specific, Measurable, Achievable, Relevant, Time-bound)
B. RACI (Responsible, Accountable, Consulted, Informed)
C. V2MOM (Vision. Values, Methods, Obstacles, Measures)

Answer: C

NEW QUESTION # 138
Universal Containers (UC) stores information about its containers in the standard Salesforce Product object.
UC deals with data integrity issues, such as the Container Color field fails to update on all containers when the color is updated on a Container Product Line. The project owner mentioned that a previous consultant recommended that UC move to a more normalized data model to represent its containers.
What should the business analyst review to learn more about the previous consultant's recommendation?

A. Change request logs
B. Entity Relationship Diagram (ERD)
C. System requirements specification

Answer: B

Explanation:
Explanation
The reference that the business analyst should consult to learn more about the previous consultant's recommendation is an Entity Relationship Diagram (ERD). An ERD is a diagram that shows the logical structure and relationships of data entities in a database or system. An ERD helps to model and document how data entities are organized, connected, and interact with each other. An ERD also helps to normalize data entities by reducing redundancy and inconsistency in data storage and retrieval. The previous consultant recommended that Universal Containers move to a more normalized data model to represent its containers, which means that they wanted to avoid storing duplicate or unnecessary data in multiple tables or fields. The business analyst should consult an ERD to learn more about how the previous consultant proposed to design and implement a more normalized data model for Universal Containers. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro

NEW QUESTION # 139
Universal Container (UC) is implementing Sales Cloud. The business analyst (BA) assigned to the project wants to the project wants to become a trusted advisor to UC stakeholders.
What are some communication best practices a BA should follow to help achieve this goal?
What are some communication best practices a BA should follow to help achieve this goal?

A. Ask questions and document the answers, make suggestions based on previous project success, and provide a meeting agenda period to each session>
B. Ask each project team member to complete a survey, create a project plan, and delegate roles and responsibilities to stakeholders.
C. Outline previous project experience, record and take notes for every meeting, and limit communication to weekly updates.

Answer: A

NEW QUESTION # 140
Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.
Which step should the BA take next?

A. Add the change request to the backlog to be prioritized for the next sprint.
B. Begin working on the change request as soon as the team has capacity.
C. De-prioritize some user stones and add the change request to the current sprint.

Answer: B

NEW QUESTION # 141
The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilitate the meeting.
Which type of meeting should be held?

A. Daily stand-up
B. Retrospective
C. Sprint review

Answer: C

Explanation:
This answer selects sprint review as the type of meeting that should be held to review the current build with stakeholders and gather feedback. A sprint review is a meeting that takes place at the end of each sprint in the scrum methodology, where the development team demonstrates the working product increment to the stakeholders and collects their feedback. A sprint review helps to validate the requirements, evaluate the progress, and adjust the priorities for the next sprint. References:
https://trailhead.salesforce.com/en/content/learn/modules/agile-development-with-scrum/perform-a-sprint-review

NEW QUESTION # 142
......

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