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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Platform Administrator |
| Exam Number: | ADM-201 |
| Exam Duration: | 105 minutes |
| Real Exam Qty: | 60 |
| Passing Score: | 65% |
| Certificate Validity Period: | 2 years |
| Exam Price: | $200 USD |
| Exam Format: | Multi-Select, Multiple Choice |
| Related Certifications: | Salesforce Certified Sharing and Visibility Designer Salesforce Certified Application Architect Salesforce Certified Advanced Administrator |
| Available Languages: | English, Japanese, Mandarin Chinese |
| Sample Questions: | Salesforce Plat-Admn-201 Sample Questions |
| Exam Way: | Online proctored exam at authorized testing centers or through online proctoring |
| Pre Condition: | No formal prerequisites required; recommended to have 6 months to 1 year of hands-on Salesforce administration experience; completing the Salesforce Administrator Trailhead modules is highly recommended |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/administrator |
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NEW QUESTION # 38
Cloud Kicks has a custom object called Shipments. The company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain. Which type of relationship should a Platform Administrator make between Shipments and Accounts?
Answer: D
Explanation:
When relating two objects where the child records must persist even if the parent record is deleted, a Lookup Relationship is the correct choice18. In this scenario, the Shipment object should have a lookup field pointing to the Account. Unlike a Master-Detail relationship (Option B), which automatically deletes child records (cascade delete) when the master is deleted, a Lookup relationship allows the child record to remain in the system, either by clearing the lookup field or simply leaving it as is. Option A and D are architecturally incorrect because the relationship field is always created on the "child" or "many" side of the relationship (Shipments) to point to the "parent" (Account). Using a Lookup relationship ensures data retention for historical shipment tracking while still allowing the shipment items to be visible via a related list on the Account page.
NEW QUESTION # 39
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager. Which feature should a Platform Administrator configure to meet this requirement?
Answer: C
Explanation:
Case Escalation Rules are specifically designed to automate actions when a case has remained in a certain state for a defined period of time. In this scenario, the requirement involves two specific time-based triggers: moving the case after 2 hours and alerting a manager. Escalation rules allow the administrator to define "Escalation Actions" that execute when the time threshold is reached, such as "Reassign to Queue" and "Notify Manager". Case Assignment Rules (Option D) only fire when a case is first created or manually triggered, not after a time delay63. Reports (Option A) and Dashboards (Option B) provide information but do not physically move records or perform automated reassignments.
NEW QUESTION # 40
The administrator at Universal Containers is creating a flow with several steps. How can the administrator check their work as they are developing the flow?
Answer: C
NEW QUESTION # 41
A Platform Administrator at Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the administrator distribute the screen flow?
Answer: C
Explanation:
To make a Screen Flow available to users on a specific record, such as a Case, the Platform Administrator should add the Flow component to the Lightning Record Page. Using the Lightning App Builder, the admin can drag the Flow component onto the page and select the specific
"Service Question" flow from the list. This allows the flow to be embedded directly into the workspace where the service reps are already looking at case details. While flows can be placed on a Home Page (Option B), that would not provide the case-specific context needed for the reps.
Page Layouts (Option A) are used for standard fields and related lists but do not natively host dynamic screen flow components. Component Filters (Option D) are used to show or hide the flow based on certain criteria, but the distribution itself is handled by placing it on the Lightning Page.
NEW QUESTION # 42
A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on Campaign ROI by month and series. How should a Platform Administrator set up the Campaign to simplify reporting?
Answer: A
Explanation:
To organize related marketing initiatives and simplify reporting, Salesforce utilizes Campaign Hierarchies. A hierarchy allows an administrator to link multiple campaigns together using the
"Parent Campaign" field. In this scenario, the admin should create a "Parent" campaign to represent the entire networking series and then create individual "Child" campaigns for each monthly event. This structure provides two major benefits: it allows the sales rep to see the specific performance (ROI, members, responses) of a single monthly event, and it uses
"Hierarchy Total" fields to automatically roll up all those metrics to the parent level. This provides a holistic view of the entire series' success without requiring complex manual calculations. Using the same name for campaigns (Option A) leads to data confusion, and while member statuses (Option B) are useful, they do not provide the structural "series vs. month" reporting required here. Campaign Hierarchy is the standard architectural approach for multi-touch or recurring marketing efforts.
NEW QUESTION # 43
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