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| Certification Vendor: | AXELOS / PeopleCert |
|---|---|
| Exam Name: | ITIL® 4 Foundation Examination |
| Exam Number: | ITIL-4-Foundation |
| Exam Price: | $383 USD (exam only; varies by region and bundle) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Extension Modules ITIL 4 Strategic Leader |
| Certificate Validity Period: | Lifetime (no renewal required) |
| Available Languages: | English, German, Portuguese, Italian, Dutch, Korean, Spanish, Chinese, French, Japanese |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 (75 for non-native English speakers) |
| Passing Score: | 65% (26 out of 40 questions) |
| Exam Format: | Single Best Answer, Multiple Choice, Closed Book |
| Recommended Training: | Official ITIL 4 Foundation Training Course |
| Exam Registration: | PeopleCert Official Registration Pearson VUE Test Centers |
| Sample Questions: | ITIL ITIL-4-Foundation Sample Questions |
| Exam Way: | Online proctored or at authorized test centers |
| Pre Condition: | No formal prerequisites; open to all candidates |
| Official Syllabus URL: | https://www.peoplecert.org/qualifications/itil/itil-4-foundation |
>> ITIL-4-Foundation Valid Exam Papers <<
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ITIL 4 Foundation certification exam is a globally recognized certification that is designed to validate the knowledge and skills required for professionals who work in IT service management. ITIL 4 Foundation Exam certification exam is based on the latest version of the ITIL framework, which was released in 2019, and includes the latest best practices, approaches, and tools to manage IT services effectively. The ITIL 4 Foundation certification provides professionals with a comprehensive understanding of IT service management, including the key principles, concepts, and terminologies.
NEW QUESTION # 49
Which practice needs people who understand complex systems and have creative and analytical skills?
Answer: D
NEW QUESTION # 50
Which practice recommends that organizations develop competencies an techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?
Answer: D
NEW QUESTION # 51
Which is the FIRST thing to consider when focusing on value?
Answer: A
Explanation:
Explanation
When focusing on value, the first step is to know who are the customers and key stakeholders being served.
Next, it is important to have an understanding of what consitutes value from the consumer's perspective.
https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=When%20focusing%20on%20value%2C%20the,va
NEW QUESTION # 52
Which statement about the 'continual improvement model' is CORRECT?
Answer: C
NEW QUESTION # 53
Which activity is NOT recommended by the start where you are' guiding principle?
Answer: A
Explanation:
Don't start from scratch and build something new without considering what you already have. It's almost always better to improve what you currently have than to throw it all away and start again, although you must also be able to recognise when a complete replacement is, in fact, needed.
Not only is this approach less wasteful than starting from scratch - because it preserves value that you already have - but it also helps you to keep your people on board. They're much more likely to support the changes you need if their previous contributions have been appropriately valued.
Don't rely on metrics and reports to tell you what the current situation is. When you carry out an assessment you should observe what is happening for yourself, and just use the metrics to support your observations.
https://www.sysaid.com/blog/itil/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you-make-decisions
NEW QUESTION # 54
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