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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Customer Success Manager |
| Exam Number: | 820-605 |
| Exam Duration: | 90 minutes |
| Available Languages: | English, Japanese |
| Passing Score: | 70% |
| Exam Price: | $250 USD |
| Exam Format: | Scenario-based questions, Multiple choice |
| Real Exam Qty: | 55-65 |
| Certificate Validity Period: | 3 years |
| Recommended Training: | Cisco Learning Network Cisco Customer Success Manager (DTCSM) Training Course |
| Exam Registration: | Pearson VUE Cisco Certification Tracking System |
| Sample Questions: | Cisco 820-605 Sample Questions |
| Exam Way: | Online proctored or onsite at authorized test centers |
| Pre Condition: | No formal prerequisites; recommended to have basic knowledge of Cisco customer success methodologies and 6+ months of relevant experience |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/customer-success-manager-csm-820-605.html |
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| Section | Weight | Objectives |
|---|---|---|
| Barrier Management | 25% | - Identify types of customer barriers
- Describe sources used to identify customer barriers
- Identify customer barriers
- Identify actions that impact time to value for common customer barriers
|
| Success Plan Creation | 25% | - Identify the product or solution purchased - Identify key stakeholder roles - Validate the desired business outcome based on information obtained from key stakeholders - Identify critical success factors to connect to business outcomes - Analyze the account baseline to identify gaps
- Analyze a customer health score
- Describe the common elements of a customer success plan |
Cisco 820-605 Certification Exam is an excellent way for professionals to validate their knowledge and skills in customer success management. Cisco Customer Success Manager certification exam covers various topics, including customer success management, customer journey, and customer advocacy. Passing the exam demonstrates that the candidate has the ability to deliver exceptional customer experiences and drive customer success initiatives within their organization. Cisco Customer Success Manager certification is recognized globally and provides a competitive advantage for professionals seeking new job opportunities or promotions.
NEW QUESTION # 172
Which topics must be covered during a Quarterly Success Review to ensure that outcomes are achieved?
Answer: A
Explanation:
During a Quarterly Success Review, it is critical to cover the success plan, the agreed priorities, and the planned outcomes. These topics ensure that the review is focused on assessing progress towards achieving the desired outcomes as outlined in the success plan1.
NEW QUESTION # 173
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the Customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
Answer: C
NEW QUESTION # 174
Refer to the exhibit.
What does this health score indicate?
Answer: A
NEW QUESTION # 175
Refer to the exhibit.
Which action should the Customer Success Manager take to improve the health index of Company A?
Answer: A
Explanation:
To improve the health index of Company A, the Customer Success Manager should focus on the areas where the scores are low. Given that Company A has a low Utilization Score, providing recommendations for training could help increase product usage. Additionally, suggesting new features that align with the company' s needs, based on data analysis, could enhance the perceived value of the product and improve the Health Index. References: Cisco Customer Success Manager documentation and best practices recommend focusing on training and feature adoption as key strategies for improving customer health scores and overall satisfaction.
NEW QUESTION # 176
What is Quarterly Success Review?
Answer: A
NEW QUESTION # 177
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