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ITIL ITIL-4-Foundation Exam Overview:

Certification Vendor:PeopleCert (formerly AXELOS/ITIL ownership transferred to PeopleCert)
Exam Name:ITIL 4 Foundation Examination
Exam Number:ITIL-4-Foundation
Real Exam Qty:40
Available Languages:German, English, Portuguese, Chinese (Simplified), French, Japanese, Spanish
Exam Price:Varies by region (~USD 300–400 equivalent)
Certificate Validity Period:3 years (renewal required via PeopleCert Continuing Professional Development)
Related Certifications:ITIL 4 Strategic Leader
ITIL 4 Managing Professional
ITIL 4 Practice Manager
Passing Score:26/40 (65%)
Exam Duration:60 minutes
Exam Format:Scenario-based questions (basic level), Closed book, Multiple choice
Recommended Training:PeopleCert Official Training
AXELOS Accredited Training Organizations
Exam Registration:PeopleCert Official Registration
ITIL Certification Overview
Sample Questions:ITIL ITIL-4-Foundation Sample Questions
Exam Way:Online proctored or onsite test center (PeopleCert authorized delivery)
Pre Condition:No formal prerequisites required. Basic IT familiarity recommended.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-foundation

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ITIL 4 Foundation exam is ideal for professionals who are interested in IT service management and want to learn about the ITIL framework. It is also suitable for individuals who are already working in IT and want to improve their knowledge and skills in this area. ITIL 4 Foundation Exam certification is recognized globally and is a valuable addition to any IT professional's resume.

ITIL 4 Foundation Exam Sample Questions (Q18-Q23):

NEW QUESTION # 18
Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

Answer: B

Explanation:
Explanation
Error control also regularly re-assesses the status of known errors that have not been resolved, taking account of the overall impact on customers and/or service availability, and the cost of permanent resolutions, and effectiveness of workarounds
https://www.bmc.com/blogs/itil-problem-management/#:~:text=Error%20control%20also%20regularly%20re,re


NEW QUESTION # 19
Which two statements about an organization's culture are CORRECT?
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization

Answer: B


NEW QUESTION # 20
Which practice has a purpose that involves creating closer, more collaborative relationships?

Answer: D

Explanation:
The purpose of the supplier management practice is to ensure that the organization's suppliers and their performances are managed appropriately to support the seamless provision of quality products and services1. This practice involves creating closer, more collaborative relationships with key suppliers to improve efficiency, effectiveness, and innovation2. Reference: ITIL Foundation - ITIL 4 Edition, page 16; ITIL 4 - A Pocket Guide, page 38.


NEW QUESTION # 21
Which statement about the 'incident management' practice is CORRECT?

Answer: A


NEW QUESTION # 22
Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?

Answer: C


NEW QUESTION # 23
......

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