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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Patient Engagement and Clinical Operations | 30% | - Configure patient timelines and milestones - Manage clinical encounters and assessments - Configure patient management workflows - Implement care plans and care teams |
| Topic 2: Provider Relationship Management | 15% | - Manage referral management - Implement provider search and matching - Configure provider network management |
| Topic 3: Clinical Data Model and Interoperability | 20% | - Explain interoperability and FHIR integration - Understand the clinical data model - Configure clinical objects and relationships |
| Topic 4: Health Cloud Analytics and Reporting | 15% | - Configure Health Cloud reports and dashboards - Implement clinical analytics - Utilize Health Cloud for operational insights |
| Topic 5: Health Cloud Basics and Administration | 20% | - Configure Health Cloud settings and custom metadata - Explain the capabilities of Health Cloud - Manage Health Cloud permissions and sharing |
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NEW QUESTION # 73
A payer is looking for a solution to recruit, credential, and onboard providers into its network.
Which Health Cloud add-on should help the payer address these requirements?
Answer: B
Explanation:
Step 1: Understanding the Requirement
A payer organization needs to recruit, credential, and onboard providers into its network. This requires features that manage provider information, credentialing processes, onboarding workflows, and network directory maintenance.
Step 2: Official Salesforce Health Cloud Capability
Salesforce Health Cloud offers an add-on called Provider Network Management (PNM) that is specifically designed for payers to recruit, credential, and onboard providers.
Extract:
"Provider Network Management streamlines recruiting, credentialing, onboarding, and network directory maintenance for payers. It provides tools to manage the provider lifecycle from initial recruitment through onboarding and network management." Administer Health Cloud - Provider Network Management Step 3: Review of Options
* A. Contact Center for Payers: Focused on member and provider service center functionality, not recruiting or credentialing.
* B. Utilization Management: Focused on authorization and medical necessity reviews, not onboarding or credentialing.
* C. Provider Network Management: Specifically built for recruiting, credentialing, and onboarding providers.
* D. Provider Relationship Management: Focuses on relationship management post-onboarding, but not credentialing/onboarding workflows.
rence:
Provider Network Management in Health Cloud
NEW QUESTION # 74
A consultant is implementing Identity Verification for their customer's customer service representatives and needs to add a new search parameter.
Which record should the consultant configure to accomplish this?
Answer: C
Explanation:
In Salesforce Health Cloud's Identity Verification framework, you can configure which search parameters (such as date of birth, SSN, phone number, etc.) are used by customer service representatives to verify a member or patient's identity.
To add a new search parameter, you configure an Identity Verification Parameter Item record.
Identity Verification Parameter Item → Defines the actual search fields that will be used in the verification process.
These parameter items are tied to the Identity Verification Process Detail to determine how the verification is performed.
Why not the others?
A . Verification Search Feature - This controls whether identity verification search is enabled, but not the specific search parameters.
B . Identity Verification Process Detail - This defines the steps and rules of the verification process, but doesn't store the search fields themselves.
D . Linked Identity Search Detail - Used to configure linked identities across systems, not to add new search parameters.
Salesforce Health Cloud Reference:
* Salesforce Help - Identity Verification in Health Cloud
"To configure the search fields that agents use for member or patient identity verification, create and manage Identity Verification Parameter Item records." Salesforce Health Cloud Identity Verification Documentation
NEW QUESTION # 75
A company recently migrated from Service Cloud to Health Cloud and is working on strengthening their relationships within their provider network. Which object within the Provider Relationship Management data model can be used to track each of the different locations where a provider practiced?
Answer: C
Explanation:
According to the Salesforce documentation, a healthcare facility network is a custom object in Health Cloud that stores information about a network of facilities that are affiliated with each other, such as hospital system, clinic network, or pharmacy chain. A healthcare facility network can be used to track each of the different networks where a provider is affiliated.
NEW QUESTION # 76
Which two health cloud specific setting must be configuration .......... Health cloud org has lightning experience enabled person account......... (Choose two)
Answer: C,E
NEW QUESTION # 77
A Payer Service Cloud org uses Accounts and contacts to model Health Insurance Members. While all teams within the organization Work with all members, only some teams require HC capabilities. What is the recommended best practice for modeling members in HC for this organization?
Answer: D
Explanation:
According to the Health Cloud Implementation Guide, the recommended best practice for modeling members in Health Cloud for a payer service cloud org that uses accounts and contacts to model health insurance members is to model them as person accounts, whether they are using Health Cloud capabilities or not. Person accounts are a type of account that combines account and contact information in a single record. They are suitable for representing individual consumers in healthcare and life sciences. Using person accounts for all members can simplify data management and avoid data duplication. Only groups needing Health Cloud capabilities need to use person accounts is not a recommended best practice, as it can create inconsistency and complexity in data modeling. Account record types for existing members can remain as-is is not a recommended best practice, as it can limit the functionality and integration of Health Cloud features. Using the individual model with Health Cloud is not a valid option, as the individual model is not supported by Health Cloud.
NEW QUESTION # 78
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