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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 2	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 3	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q72-Q77):

NEW QUESTION # 72
ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

A. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
B. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
C. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
D. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.

Answer: C

Explanation:
For ABC Telecom ' s requirement to configure different products based on site requirements, group sites, apply discounts, and generate multi-site proposals, leveraging the Communication Cloud CPQ ' s master quote and group quote capabilities is the most efficient solution. This approach allows for each site to be associated with specific Quote Line Items within a group quote, facilitating the customization and discount application process at the site level within a consolidated proposal document.References:Salesforce CPQ documentation on group quoting and multi-site configuration.

NEW QUESTION # 73
UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

A. Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)
B. Identify the business rules need to be implemented for creation and fulfillment of bulk orders.
C. Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)
D. Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration

Answer: C,D

Explanation:
For bulk ordering, evaluating business scenarios to design automation for order capture and orchestration (A) and assessing volume and platform governor limits (C) are essential steps. These help understand the impact on system performance and identify necessary optimizations for efficient bulk order processing.References:
Salesforce platform governor limits and bulk order processing best practices.

NEW QUESTION # 74
A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

A. By automatically queuing the fulfillment request to retry according to predefined retry policy.
B. By automatically balancing order processing tasks across multiple orchestration queues
C. By automatically queuing the fulfillment request to retry according to fallout analysis report.
D. By automatically balancing order processing tasks across multiple orchestration items

Answer: A

NEW QUESTION # 75
United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

A. Mark the orderable flag on the legacy system to false so that they cannot be used.
B. Rationalize the product catalog by identifying duplicates and legacy products that can be removed
C. Bundle the similar product together to reduce the volume
D. Make use of object types and attributes to better handle scalability using EPC functionality.

Answer: B,D

NEW QUESTION # 76
Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

A. Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
B. Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
C. Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product
D. Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product

Answer: C

NEW QUESTION # 77
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