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| Section | Weight | Objectives |
|---|---|---|
| Interaction Design | 14% | - Defining user flows and interactions - Creating wireframes and prototypes - Designing effective page layouts |
| Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
| Information Architecture | 12% | - Designing site maps and navigation structures - Creating effective labeling and categorization systems |
| Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| UX Fundamentals | 16% | - Describing the user-centered design process - Understanding accessibility standards and guidelines - Identifying user interface design principles |
| Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Discovery | 13% | - Identifying customer experience objectives and goals - Determining business needs and user needs - Analyzing existing user experiences and identifying gaps |
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NEW QUESTION # 103
Cloud Kicks has a text information-rich Salesforce org. The company wants to maximize the content on every screen because most of its employees use laptops with limited screen space.
Which global user interface setting should be used to solve this problem?
Answer: A
Explanation:
Compact display density is a global user interface setting that allows users to view more content on every screen by reducing the amount of space between page elements and aligning the field labels to the left of the fields. Compact display density is suitable for text information-rich Salesforce orgs, such as Cloud Kicks, that want to maximize the use of limited screen space on laptops.Compact display density can be set as the default for the org by the system admins, or chosen by individual users from their profile menu1.
Comfy display density is another global user interface setting that provides a spacious view with labels on the top of fields and more space between page elements. Comfy display density is suitable for orgs that want to emphasize readability and clarity, or that have more complex or interactive fields.Comfy display density is not the best option for Cloud Kicks, as it would reduce the amount of content that can be displayed on each screen1.
Enable collapsible sections is a feature that allows users to collapse or expand sections on a record page layout. Collapsible sections can help users focus on the most relevant information and reduce scrolling. However, collapsible sections are not a global user interface setting, but a page layout option that can be configured by the admins.Collapsible sections can be used in combination with either comfy or compact display density, but they do not affect the alignment of the field labels or the spacing between the page elements2.
NEW QUESTION # 104
A UX Designer needs to create a visual representation of a user's series of steps to achieve a meaningful goal.
Which UX design method should be used?
Answer: C
Explanation:
A user flow is a UX design method that creates a visual representation of a user's series of steps to achieve a meaningful goal. A user flow shows the path that a user takes from their entry point to their final action, such as signing up, purchasing, or completing a task. A user flow helps designers understand and optimize the user experience, as well as identify pain points, gaps, and opportunities for improvement. A user flow can take various forms, such as diagrams, wireframes, or prototypes, depending on the level of detail and fidelity required.Reference:
What Are User Flows In UX Design? [Full Beginner's Guide] - CareerFoundry What is a User Flow in UX Design? - updated 2023 | IxDF User Flows in UX Design: Definition, Benefits, and Best Practices
NEW QUESTION # 105
Cloud Kicks (CK) wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app. Which navigational feature should CK use?
Answer: A
Explanation:
The correct answer is A. Personalized Navigation Tabs, as stated in the uploaded study guide. The requirement specifically concerns the Salesforce mobile app and giving employees quick access to apps, objects, and other frequently used Salesforce items. Personalized Navigation Tabs provide the navigation mechanism identified by the guide for this purpose.
The design objective is straightforward: frequently accessed resources should be easily reachable from the user's primary navigation rather than forcing repeated searching or unnecessary movement through unrelated areas. Personalization also allows the navigation experience to reflect what individual users access most often.
Option B, Console Navigation, is intended for console-style working environments where users handle multiple records and related information within a workspace. It does not match the mobile quick-access requirement described here.
Option C, Utility Bar, provides persistent access to selected productivity utilities within supported Lightning applications, but it is not the mobile navigation feature specified by the answer key.
This question reinforces a recurring UX Designer principle: select Salesforce navigation features according to the user's working context. For mobile users who need fast access to apps, objects, and commonly used items, the guide specifies Personalized Navigation Tabs.
Study Guide reference/topics: Salesforce mobile app, Personalized Navigation Tabs, navigation, productivity, Declarative Design.
NEW QUESTION # 106
Cloud Kicks is displaying Knowledge articles on a site with a colored background. A UX Designer is asked to evaluate Web Content Accessibility Guidelines (WCAG) level AA for normal text. What is the minimum color contrast ratio that would pass these guidelines?
Answer: A
Explanation:
The correct answer is C. At least 4.5:1, which the uploaded UX Designer study guide identifies as the WCAG Level AA threshold for normal text. Color contrast measures the luminance difference between foreground text and its background. Adequate contrast is essential for users with low vision, color-vision deficiencies, age-related vision changes, or users working under difficult viewing conditions.
For normal-sized text, the Level AA requirement represented in the study guide is a minimum ratio of 4.5:1.
This means the text color and background color must be sufficiently different in luminance for content to remain readable.
Option A, 7.0:1, corresponds to a more stringent accessibility threshold and is not the Level AA minimum requested in this question.
Option B, 3.0:1, is insufficient for ordinary text under the criterion being tested. Lower ratios may apply in other accessibility contexts, but they do not satisfy this specific normal-text Level AA requirement.
For a UX Designer, the practical lesson is that branding cannot be evaluated independently from accessibility.
A visually appealing colored background is unacceptable if it reduces text readability below the required contrast level.
Study Guide reference/topics: WCAG Level AA, color contrast, accessibility, readable text, UX Fundamentals.
NEW QUESTION # 107
A UX Designer is hired to help create a brand new app for the AppExchange with a human-centered approach.
Which strategy will most likely strengthen employee relationships the most?
Answer: A
Explanation:
A journey map is a visual representation of the steps, emotions, and pain points that a user goes through when interacting with a product or service.A journey map can help the UX Designer understand the user's needs, goals, expectations, and frustrations, and identify opportunities for improvement or innovation12 Creating a journey map together with employees from different departments is a strategy that can strengthen employee relationships the most, because it can:
Foster collaboration and communication: Inviting employees from different departments to create a journey map can help them share their perspectives, insights, and ideas, and learn from each other.This can also help them align on a common vision and goal, and build trust and respect among the team members34 Increase engagement and ownership: Inviting employees from different departments to create a journey map can help them feel more involved and invested in the design process and the outcome.This can also help them develop a sense of ownership and responsibility for the product or service, and increase their motivation and satisfaction34 Enhance creativity and innovation: Inviting employees from different departments to create a journey map can help them generate more diverse and creative solutions, as they can leverage their different skills, experiences, and backgrounds.This can also help them challenge their assumptions and biases, and explore new possibilities and opportunities34 Create a first draft in a design team and then share it for feedback with employees: This is not a strategy that can strengthen employee relationships the most, because it can create a sense of exclusion and hierarchy among the employees. The design team may appear to be the sole authority and decision-maker, while the other employees may feel like passive observers or critics.This can also limit the diversity and quality of the feedback, as the employees may not have enough context or understanding of the design process and the user's needs34 Send an anonymous survey to collect ideas from across the whole company: This is not a strategy that can strengthen employee relationships the most, because it can reduce the interaction and connection among the employees. An anonymous survey may not allow the employees to express their thoughts and feelings fully, or to receive any feedback or recognition for their contributions.This can also make the employees feel detached and indifferent about the design process and the outcome34 Create a Journey Map Unit | Salesforce Trailhead How to Create a Customer Journey Map - UX Mastery How to Use Journey Mapping to Improve Employee Engagement How to Use Journey Mapping to Drive Collaboration and Innovation
NEW QUESTION # 108
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