ITIL-4-Foundation證照 - ITIL-4-Foundation考題

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Four Dimensions of Service Management	20%	- Information and Technology - Partners and Suppliers - Organizations and People - Value Streams and Processes
Topic 2: ITIL Practices Overview	15%	- Incident Management - Service Level Management - Change Enablement - Problem Management - Service Desk
Topic 3: ITIL Service Value System (SVS)	15%	- Governance - Service Value Chain - Practices Overview
Topic 4: ITIL Guiding Principles	25%	- Optimize and Automate - Start Where You Are - Keep It Simple and Practical - Progress Iteratively with Feedback - Focus on Value - Think and Work Holistically - Collaborate and Promote Visibility
Topic 5: Service Management Key Concepts	25%	- Value and Value Co-creation - Service Relationships and Stakeholders

>> ITIL-4-Foundation證照 <<

ITIL-4-Foundation考題 - 最新ITIL-4-Foundation考古題

KaoGuTiのITIL-4-Foundation考古題可以讓你輕鬆地準備考試。另外，如果你是第一次參加考試，那麼你可以使用軟體版的考古題。因為這是一個完全模擬真實考試的氛圍和形式的軟體。你可以提前感受到真實的考試。這樣你在真實的考試中就不會感到緊張。用過了軟體版的考古題，你就可以在參加考試時以一種放鬆的心態來做題，有利於你正常發揮你的水準。

最新的 ITIL 4 ITIL-4-Foundation 免費考試真題 (Q77-Q82):

問題 #77
Which is included in the purpose of the 'deliver and support' value chain activity?

A. Meeting stakeholder expectations for time to market
B. Providing services to agreed specifications
C. Understanding stakeholder needs
D. Understanding the organization's service vision

答案：A

問題 #78
What is defined as "any component that needs to be managed in order to deliver an IT service"?

A. A configuration item
B. A change
C. An event
D. An IT asset

答案：A

解題說明：
Explanation
CIs are simply any component that needs to be managed in order to deliver an IT service. A server, a virtual server, or even the configuration of an application could be considered a CI, for example
https://www.bmc.com/blogs/itil-asset-configuration-management/#:~:text=among%20your%20CIs-,Configuratio

問題 #79
Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

A. Change enablement
B. Deployment management
C. Service configuration management
D. Service request management

答案：D

問題 #80
Which guiding principle describes the importance of doing something, instead of spending a long time analysing different options?

A. Progress iteratively with feedback
B. Start where you are
C. Focus on value
D. Optimize and automate

答案：A

問題 #81
Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?

A. Only add controls and metrics that are required for compliance
B. Design controls and metrics and add them individually until all are implemented
C. Only add controls and metrics when they are needed
D. Design controls and metrics first, then remove those not adding value

答案：D

問題 #82
......

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ITIL-4-Foundation考題: https://www.kaoguti.com/ITIL-4-Foundation_exam-pdf.html

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