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| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) Certification Exam |
| Exam Number: | ITIL-5-Foundation |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 60 minutes |
| Exam Price: | From US$690.00 |
| Passing Score: | 65% (26/40 questions) |
| Exam Format: | Closed book, Single correct answer, Multiple choice |
| Available Languages: | Japanese, Polish, Portuguese (Brazil), French, Italian, German, English, Chinese, Spanish |
| Related Certifications: | ITIL Foundation Bridge (Version 5) ITIL Service (Version 5) ITIL Experience (Version 5) ITIL Product (Version 5) ITIL Transformation (Version 5) ITIL Strategy (Version 5) |
| Recommended Training: | ITIL Official eLearning |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | ITIL ITIL-5-Foundation Sample Questions |
| Exam Way: | Online remote proctored or authorized test center |
| Pre Condition: | No prerequisites required; entry-level certification |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154 |
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NEW QUESTION # 70
Which of the following is NOT one of the steps in value stream mapping?
Answer: A
Explanation:
Value stream management is not one of the actual steps in value stream mapping, so option D is correct. In ITIL, value stream mapping typically includes identifying the value stream, mapping the current or "as-is" flow, analyzing bottlenecks and waste, and often designing an improved or "to-be" flow. These activities help an organization understand how work, information, and artifacts move across teams to create value. Value stream management is broader than mapping. It includes the ongoing governance, monitoring, optimization, and improvement of value streams over time. In other words, mapping is an important technique within the wider discipline of managing value streams. ITIL treats mapping as a way to visualize and analyze workflows, while management ensures performance, adaptation, and continual improvement of those workflows.
NEW QUESTION # 71
How do value chain activities support an organization ' s purpose?
Answer: A
Explanation:
Value chain activities support an organization's purpose by translating that purpose into activities that create value, so option A is correct. Purpose explains why the organization exists and what it seeks to provide for consumers and other stakeholders. The value chain then expresses how the organization acts at a high level across the lifecycle of products and services to make that purpose real. Activities such as discover, design, build, transition, operate, deliver, support, and acquire work together to turn intent into outcomes. Governance and compliance frameworks are important, but they are not the main role of value chain activities. Likewise, the value chain does not prescribe specific tools. ITIL positions the value chain as the central operational expression of the value system, helping organizations convert strategic intent into coordinated value-creating action.
NEW QUESTION # 72
Which dimension of product and service management promotes conducting safe-to-fail experiments in complex situations?
Answer: B
Explanation:
ITIL Version 5 discusses complexity within the "value streams and processes" dimension. This dimension addresses workflows, how activities are organized, and how work should be adapted to different contexts. In the section on optimizing workflows for complexity, ITIL explains that organizations face ordered, complex, chaotic, and confused contexts, and that different situations require different approaches. In complex contexts, cause-and-effect relationships can only be understood in retrospect, so experimental approaches are needed rather than rigid planning. While the phrase "safe-to-fail experiments" is not always stated in that exact wording in the visible excerpt, the meaning is captured by ITIL's guidance that organizations should design workflows for agility, allow situational adjustment, and avoid applying overly detailed procedures where experimentation and adaptation are necessary. This discussion belongs squarely to the value streams and processes dimension, not the other three dimensions. Organizations and people matter to culture and leadership, but the explicit complexity-thinking guidance sits under workflows. Therefore, B is the best and verified answer based on the ITIL 5 treatment of complexity and process adaptation.
NEW QUESTION # 73
A telecom provider designs an enterprise package that combines internet, VoIP, network security, and technical support. Which concept does this illustrate?
Answer: B
Explanation:
This is best understood by looking at how ITIL defines a service offering. The glossary says that a service offering is "a formal description of one or more services designed to address the needs of a target consumer group" and may include goods, access to resources, and service actions. In the question, the telecom provider is packaging multiple services together for enterprise customers: internet, VoIP, security, and support. That is precisely the kind of bundled, target-consumer-oriented description that ITIL calls a service offering. Option A is too narrow because transfer of goods is only one possible form of interaction. Option B is also too narrow because technical support may include service actions, but the question is about the whole package.
Option C covers only access to resources, which might apply to internet or network access, but again does not describe the full combined package. ITIL distinguishes between products, services, and service offerings for exactly this reason. Since the example is a bundled formal service package aimed at a target group, D is the correct verified answer.
NEW QUESTION # 74
Which chapter of an ITIL Official Practice Guide provides recommendations for the successful automation of the practice?
Answer: B
Explanation:
ITIL Official Practice Guides all follow a common structure, and the Foundation book includes a table showing the chapters and their contents. In that structure, the "information and technology" chapter contains key information used by the practice and "automation and tooling, including recommendations for successful automation of the practice." That line is explicit, which makes option A the correct answer. The other chapters have different purposes. "Value streams and processes" covers the processes, activities, and contribution of the practice to service value streams. "Organizations and people" focuses on roles, competencies, responsibilities, organizational solutions, and teams. "Partners and suppliers" addresses dependencies on third parties and support from them. Because the question asks specifically where the recommendations for successful automation appear, the answer must be the chapter where ITIL explicitly places automation guidance. The book also mentions appendices and Official Practice Guides as sources for automation tools, but the formal chapter in each guide for automation recommendations is "information and technology." Therefore, A is the exact verified answer.
NEW QUESTION # 75
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