ServiceNow CIS-HR QUESTIONS: A TERRIFIC EXAM PREPARATION SOURCE [2026]

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ServiceNow CIS-HR Exam Syllabus Topics:

Section	Weight	Objectives
Core HR Applications & Employee Center	30%	- HR services, catalog items, and record producers - Users, groups, skills, and roles configuration - Employee Center branding and customization - Assignment rules setup
HR System Architecture	30%	- ServiceNow HR plugins - Application scoping - HR table structure
Security & Data Protection	20%	- Delegated Developer role usage - Platform security fundamentals - HR data protection and access control - Role-based and contextual security
HR Journeys & Lifecycle Events	20%	- Journey configuration and management - Lifecycle Event structure and components - Activity sets, trigger conditions, and activities - Audience definition and field mappings

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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q123-Q128):

NEW QUESTION # 123
When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail.
What are the basic categories used?

A. HR Service, Topic Detail, COE.
B. HR Service, Topic Category, Activity Category, Activities, COE.
C. HR Service, Topic Detail, Topic Category, COE.
D. HR Service, Topic Category, COE.

Answer: C

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/hr-service-categorization.html

NEW QUESTION # 124
In the base ServiceNow instance, how are User Criteria used?

A. To control which users can access the HR Service Portal
B. To control read and write access to Knowledge bases and articles
C. To control what a user sees in the information and suggested reading widgets
D. To control which users can access the HR Case application

Answer: B

NEW QUESTION # 125
The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?

A. HR Criteria configuration
B. Knowledge Management configuration
C. HR Service configuration
D. Contextual Search configuration

Answer: A

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/c_HRServiceAutomation.html

NEW QUESTION # 126
If an HR Services needs to be accessible to employees on the Employee Service Center, what field must be completed on the HR Service?

A. Lifecycle Event type
B. Fulfiller Instructions
C. Checklist
D. Record Producer

Answer: D

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/configure-hr-service.html

NEW QUESTION # 127
In the HR Guided Setup Module, why are some tasks locked in the Task view?

A. They require other tasks to be completed first.
B. They are deprecated tasks that should not be completed.
C. They require an elevated role to access.
D. They require a plugin to be activated first.

Answer: D

NEW QUESTION # 128
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